<< >> NASA ASRS Report 1762269, September 2020

Flight attendant reported multiple passengers did not comply with face mask policy.

Attributes
ACN	1762269
Time
Date	202009
Local Time Of Day	0601-1200
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct

Narrative:

We were told by customer service that passengers to be seated in row xx 1 and 3 would not keep masks on in the boarding area. They had lowered their masks and B flight attendant spoke with them when doing exit row briefing. Later; I spoke with them and asked them to wear them. The man said; 'I don't agree with wearing masks.' I reminded them that they agreed when checking in and that is policy. I also told them that it was necessary to protect others sitting around them. They complied; maybe because they slept much of the flight.in addition; many people removed masks when ordering beverages and also when eating and/or drinking. Frequent requests to wear masks except when eating and drinking occurred throughout flight by all fas. It is stressful and feels very unsafe for fas and passengers located nearby. I believe my safety is compromised when masks are removed and we must go to passenger seat to remind them.

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Original NASA ASRS Text

Title: Flight Attendant reported multiple passengers did not comply with face mask policy.

Narrative: We were told by customer service that passengers to be seated in row XX 1 and 3 would not keep masks on in the boarding area. They had lowered their masks and B FA spoke with them when doing exit row briefing. Later; I spoke with them and asked them to wear them. The man said; 'I don't agree with wearing masks.' I reminded them that they agreed when checking in and that is policy. I also told them that it was necessary to protect others sitting around them. They complied; maybe because they slept much of the flight.In addition; many people removed masks when ordering beverages and also when eating and/or drinking. Frequent requests to wear masks except when eating and drinking occurred throughout flight by all FAs. It is stressful and feels very unsafe for FAs and passengers located nearby. I believe my safety is compromised when masks are removed and we must go to passenger seat to remind them.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.