Narrative:

During initial boarding phase the lead flight attendant brought to my attention a threat to the safety of the flight. The threat was that she noticed several passengers were not covering their noses and mouths with a face covering. Fas counseled each passenger boarding without their masks on properly on airline's policy that all travelers are required to wear face coverings during their entire flight. As the captain I made three pas at the beginning; middle; and end of the boarding process explaining the airline policy.the csr was initially alerted to this health threat and stated that they counseled customers were traveling together in a large group of about a dozen. He stated that he made pas in the boarding announcing the face covering policy. At the end of the boarding process the csr again repeated airline's mask policy then closed door 1L. Prior to pushback the fas alerted me that they again had to tell a few members of the same group to wear their mask. Later one of the fas stated that some of the passengers from the large group were displaying eating and drinking motions while specifically staring at the flight attendant. While on the ground; each of the multiple incidents that members of the group were told to wear their masks properly they complied. The lead flight attendant contacted me after initial level off for cruise flight. She requested that I make another PA about airline's face covering policy because multiple members of the same group were again not wearing their masks to cover their noses and mouths. I made a fourth PA repeating airline's policy and explained that the masks were mandatory for public health reasons. I also explained that they may be putting the safety of the flight in jeopardy. I then contacted dispatch to alert the company of the threat to the safety of the flight. Via ACARS the dispatcher issued instructions to mitigate the threat. The lead flight attendant subsequently informed me that after my fourth PA all passengers complied with the face covering policy.

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Original NASA ASRS Text

Title: Air carrier Captain reported several passengers were not complying with face mask policy.

Narrative: During initial boarding phase the Lead FA brought to my attention a threat to the safety of the flight. The threat was that she noticed several passengers were not covering their noses and mouths with a face covering. FAs counseled each passenger boarding without their masks on properly on airline's policy that all travelers are required to wear face coverings during their entire flight. As the Captain I made three PAs at the beginning; middle; and end of the boarding process explaining the airline policy.The CSR was initially alerted to this health threat and stated that they counseled customers were traveling together in a large group of about a dozen. He stated that he made PAs in the boarding announcing the face covering policy. At the end of the boarding process the CSR again repeated airline's mask policy then closed door 1L. Prior to pushback the FAs alerted me that they again had to tell a few members of the same group to wear their mask. Later one of the FAs stated that some of the passengers from the large group were displaying eating and drinking motions while specifically staring at the FA. While on the ground; each of the multiple incidents that members of the group were told to wear their masks properly they complied. The Lead FA contacted me after initial level off for cruise flight. She requested that I make another PA about airline's face covering policy because multiple members of the same group were again not wearing their masks to cover their noses and mouths. I made a fourth PA repeating airline's policy and explained that the masks were mandatory for public health reasons. I also explained that they may be putting the safety of the flight in jeopardy. I then contacted Dispatch to alert the company of the threat to the safety of the flight. Via ACARS the Dispatcher issued instructions to mitigate the threat. The Lead FA subsequently informed me that after my fourth PA all passengers complied with the face covering policy.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.