Narrative:

My position was flight attendant (flight attendant) B and my jumpseat was in the aft of the aircraft. [While] performing safety demonstration; [there were] passengers in [seats] XX1 and XX2 party of 2 traveling together male and a female. The male passenger was talking on his phone; wearing his mask around his neck; when asked to put his mask he replied he was claustrophobic and could not wear his mask. I informed him it was mandatory to wear the mask and if he was not able to comply with safety instructions that it would be addressed at that time not during the flight. He cursed at me; at that time his female traveling companion told him to stop and to listen. She said he would comply with crew member instructions. I had to stop twice during the safety demonstration to tell him to put on mask and stop using his cell phone; he was [on] a phone call.flight attendant D's jumpseat was directly in front of row yy and xx exit row. Upon flight attendant taking his jumpseat for takeoff the passenger in seat XX1 was not wearing his mask; took off his shoes and had his duffle bag right at his feet. Flight attendant D came to back to tell me what he was doing and that flight attendant D was afraid to say anything to this passenger because he felt threatened by him and feared that this passenger would become violent with him. At that point flight attendant D called the captain and told him everything that happen since this passenger came on board the flight. Flight attendant D requested the captain to remove this passenger from the fight. However; the captain came on the PA made an announcement to all the passengers that there was a passenger on board that was not complying with crew instructions and for the passenger to comply with airline instructions right away [or] that he would be going back to the gate. Apparently the passenger immediately put his shoes and mask back on. Flight attendant came back to this passenger and his duffle bag was placed in overhead compartment. During takeoff he and his traveling companion pulled down their mask; this happened repeatedly throughout the flight.

Related reports:

Google
 

Original NASA ASRS Text

Title: Flight Attendant reported a passenger did not comply with the face mask policy; nor cell phone regulations.

Narrative: My position was Flight Attendant (FA) B and my jumpseat was in the aft of the aircraft. [While] performing safety demonstration; [there were] passengers in [seats] XX1 and XX2 party of 2 traveling together male and a female. The male passenger was talking on his phone; wearing his mask around his neck; when asked to put his mask he replied he was claustrophobic and could not wear his mask. I informed him it was mandatory to wear the mask and if he was not able to comply with safety instructions that it would be addressed at that time not during the flight. He cursed at me; at that time his female traveling companion told him to stop and to listen. She said he would comply with crew member instructions. I had to stop twice during the safety demonstration to tell him to put on mask and stop using his cell phone; he was [on] a phone call.FA D's jumpseat was directly in front of row YY and XX exit row. Upon FA taking his jumpseat for takeoff the passenger in seat XX1 was not wearing his mask; took off his shoes and had his duffle bag right at his feet. FA D came to back to tell me what he was doing and that FA D was afraid to say anything to this passenger because he felt threatened by him and feared that this passenger would become violent with him. At that point FA D called the Captain and told him everything that happen since this passenger came on board the flight. FA D requested the Captain to remove this passenger from the fight. However; the Captain came on the PA made an announcement to all the passengers that there was a passenger on board that was not complying with crew instructions and for the passenger to comply with airline instructions right away [or] that he would be going back to the gate. Apparently the passenger immediately put his shoes and mask back on. FA came back to this passenger and his duffle bag was placed in overhead compartment. During takeoff he and his traveling companion pulled down their mask; this happened repeatedly throughout the flight.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.