Passenger complaint to flight crew that the aircraft takeoff with snow ice on wing.

Attributes
ACN	204296
Time
Date	199203
Day	Sun
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : den
State Reference	CO
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Flight Conditions	IMC
Light	Night
Aircraft 1
Controlling Facilities	tower : den
Operator	common carrier : air carrier
Make Model Name	Medium Large Transport, Low Wing, 2 Turbojet Eng
Flight Phase	climbout : takeoff
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : atp pilot : cfi
Experience	flight time last 90 days : 210 flight time total : 7300 flight time type : 1000
ASRS Report	204296
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 150 flight time total : 11000
ASRS Report	202177
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	none taken : detected after the fact other
Consequence	Other
Supplementary
Primary Problem	Aircraft
Air Traffic Incident	other

Narrative:

Passenger claimed we departed with 1 inch of snow on wings. Deice was completed at XAD8 local, takeoff was XB11 local. 13 min deice with hot glycol is well within safe parameters for operations. Supplemental information from acn 212177. Passenger said we took off den with 2 inches of snow on wings and aircraft settled down on the runway after takeoff then flew back into the air again. First, in our takeoff from den we were deiced approximately 12 min before takeoff with hot glycol and no contaminant was adhering to the wings. Second, the plane did not settle back to the runway.

Original NASA ASRS Text

Title: PAX COMPLAINT TO FLC THAT THE ACFT TKOF WITH SNOW ICE ON WING.

Narrative: PAX CLAIMED WE DEPARTED WITH 1 INCH OF SNOW ON WINGS. DEICE WAS COMPLETED AT XAD8 LCL, TKOF WAS XB11 LCL. 13 MIN DEICE WITH HOT GLYCOL IS WELL WITHIN SAFE PARAMETERS FOR OPS. SUPPLEMENTAL INFO FROM ACN 212177. PAX SAID WE TOOK OFF DEN WITH 2 INCHES OF SNOW ON WINGS AND ACFT SETTLED DOWN ON THE RWY AFTER TKOF THEN FLEW BACK INTO THE AIR AGAIN. FIRST, IN OUR TKOF FROM DEN WE WERE DEICED APPROX 12 MIN BEFORE TKOF WITH HOT GLYCOL AND NO CONTAMINANT WAS ADHERING TO THE WINGS. SECOND, THE PLANE DID NOT SETTLE BACK TO THE RWY.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.