Air carrier X non adherence to ATC instructions turned on wrong taxiway.

Attributes
ACN	205090
Time
Date	199203
Day	Sat
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : ord
State Reference	IL
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Large Transport, Low Wing, 3 Turbojet Eng
Flight Phase	ground other : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 140 flight time total : 11743 flight time type : 7693
ASRS Report	205090
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : atp
Events
Anomaly	non adherence : clearance non adherence : published procedure
Independent Detector	other flight crewa
Resolutory Action	none taken : unable
Consequence	Other
Supplementary
Primary Problem	Flight Crew Human Performance
Air Traffic Incident	Pilot Deviation

Narrative:

Taxiing out to runway 32L (T-1 intersection) on the inner taxiway, we missed the turn at the 'stub' due to a quick clearance as we went by it. Then when we repeatedly asked for help, we were ignored by ground control. We turned onto the outer at the 'T-3' instead of the parallel due to the confusion caused by ground control not coming back with any genuine communication. Eventually we made it to runway 32L/T-1 by trial and error- with not much help from ground control. Callback conversation with reporter revealed the following information: the reporter stated the reference to runway 32R was in error. The first officer was inexperienced with ord and a low time first officer. The first officer made a mistake on the original taxi instructions and became aggressive with the ground controller. The ground controller made a smart remark to the first officer and then the ground controller quit talking. Reporter felt he should have intervened because the first officer was out of line with his communication.

Original NASA ASRS Text

Title: ACR X NON ADHERENCE TO ATC INSTRUCTIONS TURNED ON WRONG TAXIWAY.

Narrative: TAXIING OUT TO RWY 32L (T-1 INTXN) ON THE INNER TAXIWAY, WE MISSED THE TURN AT THE 'STUB' DUE TO A QUICK CLRNC AS WE WENT BY IT. THEN WHEN WE REPEATEDLY ASKED FOR HELP, WE WERE IGNORED BY GND CTL. WE TURNED ONTO THE OUTER AT THE 'T-3' INSTEAD OF THE PARALLEL DUE TO THE CONFUSION CAUSED BY GND CTL NOT COMING BACK WITH ANY GENUINE COM. EVENTUALLY WE MADE IT TO RWY 32L/T-1 BY TRIAL AND ERROR- WITH NOT MUCH HELP FROM GND CTL. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THE REF TO RWY 32R WAS IN ERROR. THE FO WAS INEXPERIENCED WITH ORD AND A LOW TIME FO. THE FO MADE A MISTAKE ON THE ORIGINAL TAXI INSTRUCTIONS AND BECAME AGGRESSIVE WITH THE GND CTLR. THE GND CTLR MADE A SMART REMARK TO THE FO AND THEN THE GND CTLR QUIT TALKING. RPTR FELT HE SHOULD HAVE INTERVENED BECAUSE THE FO WAS OUT OF LINE WITH HIS COM.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.