Dispatcher unable to contact company aircraft due to power failures on phone lines.

Attributes
ACN	238976
Time
Date	199304
Day	Sat
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : mia
State Reference	FL
Environment
Flight Conditions	VMC
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Any Unknown or Unlisted Aircraft Manufacturer
Flight Phase	cruise other landing other
Route In Use	enroute : atlantic enroute : other oceanic
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	other personnel
Qualification	other other other : other
ASRS Report	238976
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	none taken : unable
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

Frequent intermittent power failures resulting in no communication with scheduled flts. Flight mhh-tcb-mia unable to contact dispatch to report or receive dispatch release. I was unable to contact the island, busy signal. Received information flight safe through fpo operations when they called with his out/off times. This is a part 135 flight, receiving full part 121 release imposed by company policy. Callback conversation with reporter revealed the following information: reporter states this problem affects all of the company flts to the bahamas, at several different stops. Dispatchers are now giving all of the required paperwork to the flight crew when they leave mia. Return information may change, but at least they have something. Reporter indicates the problem still goes on even though complaints have continued to be filed.

Original NASA ASRS Text

Title: DISPATCHER UNABLE TO CONTACT COMPANY ACFT DUE TO PWR FAILURES ON PHONE LINES.

Narrative: FREQUENT INTERMITTENT PWR FAILURES RESULTING IN NO COM WITH SCHEDULED FLTS. FLT MHH-TCB-MIA UNABLE TO CONTACT DISPATCH TO RPT OR RECEIVE DISPATCH RELEASE. I WAS UNABLE TO CONTACT THE ISLAND, BUSY SIGNAL. RECEIVED INFO FLT SAFE THROUGH FPO OPS WHEN THEY CALLED WITH HIS OUT/OFF TIMES. THIS IS A PART 135 FLT, RECEIVING FULL PART 121 RELEASE IMPOSED BY COMPANY POLICY. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR STATES THIS PROB AFFECTS ALL OF THE COMPANY FLTS TO THE BAHAMAS, AT SEVERAL DIFFERENT STOPS. DISPATCHERS ARE NOW GIVING ALL OF THE REQUIRED PAPERWORK TO THE FLC WHEN THEY LEAVE MIA. RETURN INFO MAY CHANGE, BUT AT LEAST THEY HAVE SOMETHING. RPTR INDICATES THE PROB STILL GOES ON EVEN THOUGH COMPLAINTS HAVE CONTINUED TO BE FILED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.