Narrative:

At approximately 45 mins prior to scheduled departure, station notified by first officer that deicing was required. At approximately 40 mins prior to departure, I inspected the aircraft for ice with the first officer at his request. We found what I would characterize as a severe case of rain freezing to the underside of the entire length of the wing, both in amount and formation. The top of the wing could not be inspected, as no ladders were provided. We could only assume that a similar situation existed on top of the wing. The temperature was 47 degrees F and it was raining. The aircraft had been on the gate for approximately 1 hour. The ice was not melting, but visibly continuing to freeze. At this point, approximately 30 mins prior to departure, I asked the first officer to request type ii fluid due to the rate of rainfall and the anticipated taxi time. At approximately 15 mins prior to departure, the deicer came to the cockpit and questioned the use of type ii fluid. I explained that the rain was freezing to aircraft and that I wanted type ii fluid applied. He acknowledged my request and left the cockpit. At departure time, with the main entry door closed, the jetbridge pulled, we are all set to go except for the completion of deicing. Several mins passed as we waited. The jetbridge comes back to the aircraft and we are boarded by a man wearing a coat and tie. I assume he is some sort management personnel. He does not identify himself and proceeds to tell me that type ii fluid was not required. It serves no purpose. So why did I request it. His demeanor is one of arrogance and rudeness directed toward me in front of numerous first class passenger about a subject that really does not concern him. At this point I asked the first officer to go to the ramp and investigate. He found maintenance and deicer personnel standing by and explains again the situation and they at last seem to understand. We are then sprayed with type ii fluid and depart. I did not have any further conversation with the station management individual. The flight departed 22 mins late due to the interference of the deicing process by the before mentioned management personnel. We arrived ord 14 mins late. Apparently sea does not have a full understanding of the MD80 and ice.

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Original NASA ASRS Text

Title: MD80 HAS DIFFICULTY GETTING PROPER DEICE FLUID SPRAYED.

Narrative: AT APPROX 45 MINS PRIOR TO SCHEDULED DEP, STATION NOTIFIED BY FO THAT DEICING WAS REQUIRED. AT APPROX 40 MINS PRIOR TO DEP, I INSPECTED THE ACFT FOR ICE WITH THE FO AT HIS REQUEST. WE FOUND WHAT I WOULD CHARACTERIZE AS A SEVERE CASE OF RAIN FREEZING TO THE UNDERSIDE OF THE ENTIRE LENGTH OF THE WING, BOTH IN AMOUNT AND FORMATION. THE TOP OF THE WING COULD NOT BE INSPECTED, AS NO LADDERS WERE PROVIDED. WE COULD ONLY ASSUME THAT A SIMILAR SIT EXISTED ON TOP OF THE WING. THE TEMP WAS 47 DEGS F AND IT WAS RAINING. THE ACFT HAD BEEN ON THE GATE FOR APPROX 1 HR. THE ICE WAS NOT MELTING, BUT VISIBLY CONTINUING TO FREEZE. AT THIS POINT, APPROX 30 MINS PRIOR TO DEP, I ASKED THE FO TO REQUEST TYPE II FLUID DUE TO THE RATE OF RAINFALL AND THE ANTICIPATED TAXI TIME. AT APPROX 15 MINS PRIOR TO DEP, THE DEICER CAME TO THE COCKPIT AND QUESTIONED THE USE OF TYPE II FLUID. I EXPLAINED THAT THE RAIN WAS FREEZING TO ACFT AND THAT I WANTED TYPE II FLUID APPLIED. HE ACKNOWLEDGED MY REQUEST AND LEFT THE COCKPIT. AT DEP TIME, WITH THE MAIN ENTRY DOOR CLOSED, THE JETBRIDGE PULLED, WE ARE ALL SET TO GO EXCEPT FOR THE COMPLETION OF DEICING. SEVERAL MINS PASSED AS WE WAITED. THE JETBRIDGE COMES BACK TO THE ACFT AND WE ARE BOARDED BY A MAN WEARING A COAT AND TIE. I ASSUME HE IS SOME SORT MGMNT PERSONNEL. HE DOES NOT IDENT HIMSELF AND PROCEEDS TO TELL ME THAT TYPE II FLUID WAS NOT REQUIRED. IT SERVES NO PURPOSE. SO WHY DID I REQUEST IT. HIS DEMEANOR IS ONE OF ARROGANCE AND RUDENESS DIRECTED TOWARD ME IN FRONT OF NUMEROUS FIRST CLASS PAX ABOUT A SUBJECT THAT REALLY DOES NOT CONCERN HIM. AT THIS POINT I ASKED THE FO TO GO TO THE RAMP AND INVESTIGATE. HE FOUND MAINT AND DEICER PERSONNEL STANDING BY AND EXPLAINS AGAIN THE SIT AND THEY AT LAST SEEM TO UNDERSTAND. WE ARE THEN SPRAYED WITH TYPE II FLUID AND DEPART. I DID NOT HAVE ANY FURTHER CONVERSATION WITH THE STATION MGMNT INDIVIDUAL. THE FLT DEPARTED 22 MINS LATE DUE TO THE INTERFERENCE OF THE DEICING PROCESS BY THE BEFORE MENTIONED MGMNT PERSONNEL. WE ARRIVED ORD 14 MINS LATE. APPARENTLY SEA DOES NOT HAVE A FULL UNDERSTANDING OF THE MD80 AND ICE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.