Aircraft damaged during loading procedure passenger.

Attributes
ACN	318667
Time
Date	199510
Day	Wed
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : clt
State Reference	NC
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Navigation In Use	Other Other
Flight Phase	ground : parked ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 110 flight time total : 15000 flight time type : 10000
ASRS Report	318667
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : atp
Experience	flight time last 90 days : 200 flight time total : 10000 flight time type : 5000
ASRS Report	318663
Events
Anomaly	conflict : ground critical non adherence other other anomaly other anomaly other
Independent Detector	other flight crewa
Resolutory Action	flight crew : regained aircraft control none taken : insufficient time
Consequence	other
Supplementary
Primary Problem	Flight Crew Human Performance
Air Traffic Incident	Pilot Deviation

Narrative:

During final boarding process aircraft rolled approximately 4 ft. I was on the loading bridge when I noticed the aircraft start to move. I ran to the aircraft and yelled for the first officer to apply brakes. The first officer stopped the aircraft with brakes. The aircraft forward entry door came in contact with the loading bridge. The aircraft was inspected by maintenance and only minor damage found. The aircraft was released for service. The tug was hooked to the aircraft and the tug engine was running. There was no operator on the tug. The aircraft parking brake was off, and no signal was given to either pilot to remove chocks. I believe making sure aircraft brakes are set before removing chocks and not leaving the tug engine running without an operator on the tug would have prevented this incident. Supplemental information from acn 318663: the aircraft would have continued backwards if I had not applied the brakes to stop it from rolling further. Parking brake in aircraft was off, no signal was given that the chocks had been removed.

Original NASA ASRS Text

Title: ACFT DAMAGED DURING LOADING PROC PAX.

Narrative: DURING FINAL BOARDING PROCESS ACFT ROLLED APPROX 4 FT. I WAS ON THE LOADING BRIDGE WHEN I NOTICED THE ACFT START TO MOVE. I RAN TO THE ACFT AND YELLED FOR THE FO TO APPLY BRAKES. THE FO STOPPED THE ACFT WITH BRAKES. THE ACFT FORWARD ENTRY DOOR CAME IN CONTACT WITH THE LOADING BRIDGE. THE ACFT WAS INSPECTED BY MAINT AND ONLY MINOR DAMAGE FOUND. THE ACFT WAS RELEASED FOR SVC. THE TUG WAS HOOKED TO THE ACFT AND THE TUG ENG WAS RUNNING. THERE WAS NO OPERATOR ON THE TUG. THE ACFT PARKING BRAKE WAS OFF, AND NO SIGNAL WAS GIVEN TO EITHER PLT TO REMOVE CHOCKS. I BELIEVE MAKING SURE ACFT BRAKES ARE SET BEFORE REMOVING CHOCKS AND NOT LEAVING THE TUG ENG RUNNING WITHOUT AN OPERATOR ON THE TUG WOULD HAVE PREVENTED THIS INCIDENT. SUPPLEMENTAL INFO FROM ACN 318663: THE ACFT WOULD HAVE CONTINUED BACKWARDS IF I HAD NOT APPLIED THE BRAKES TO STOP IT FROM ROLLING FURTHER. PARKING BRAKE IN ACFT WAS OFF, NO SIGNAL WAS GIVEN THAT THE CHOCKS HAD BEEN REMOVED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.