First officer of a DC9 failed to comply with a heading change issued by ATC resulting in ATC intervention with an immediate turn for him and another aircraft. First officer was distraction at the time of the ATC original heading change by a flight attendant entering the cockpit.

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Attributes
ACN	354670
Time
Date	199612
Day	Sun
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : rod
State Reference	OH
Altitude	msl bound lower : 33000 msl bound upper : 33000
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zid tower : zzz
Operator	common carrier : air carrier
Make Model Name	DC-9 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise other
Route In Use	enroute : on vectors
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : cfi pilot : atp
Experience	flight time last 90 days : 180 flight time total : 8000 flight time type : 700
ASRS Report	354670
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Events
Anomaly	non adherence : clearance other spatial deviation
Independent Detector	other controllera
Resolutory Action	controller : issued new clearance other
Consequence	Other
Supplementary
Primary Problem	Flight Crew Human Performance
Air Traffic Incident	Pilot Deviation

Narrative:

A flight attendant entered the cockpit with a passenger problem. ATC issued a heading which was received by PNF. The PF missed the clearance due to the flight attendant distraction and turned to join the flight planned airway. We were given an immediate turn along with another aircraft.

Original NASA ASRS Text

Title: FO OF A DC9 FAILED TO COMPLY WITH A HDG CHANGE ISSUED BY ATC RESULTING IN ATC INTERVENTION WITH AN IMMEDIATE TURN FOR HIM AND ANOTHER ACFT. FO WAS DISTR AT THE TIME OF THE ATC ORIGINAL HDG CHANGE BY A FLT ATTENDANT ENTERING THE COCKPIT.

Narrative: A FLT ATTENDANT ENTERED THE COCKPIT WITH A PAX PROB. ATC ISSUED A HDG WHICH WAS RECEIVED BY PNF. THE PF MISSED THE CLRNC DUE TO THE FLT ATTENDANT DISTR AND TURNED TO JOIN THE FLT PLANNED AIRWAY. WE WERE GIVEN AN IMMEDIATE TURN ALONG WITH ANOTHER ACFT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.