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An air carrier B737 flight crew report that an ARTCC controller used poor radio communication technique.
| Attributes | |
| ACN | 377770 |
| Time | |
| Date | 199708 |
| Day | Tue |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : gve |
| State Reference | VA |
| Altitude | msl bound lower : 16000 msl bound upper : 17000 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zdc |
| Operator | common carrier : air carrier |
| Make Model Name | B737-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | climbout : intermediate altitude |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time total : 16500 |
| ASRS Report | 377770 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : instrument pilot : commercial |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other flight crewa other other : unspecified |
| Resolutory Action | none taken : unable |
| Consequence | Other |
| Supplementary | |
| Primary Problem | ATC Human Performance |
| Air Traffic Incident | other |
Narrative:
On 200 degree heading at 16000-17000 ft the controller gave us a turn to 260 degrees to intercept 056 degrees off gve, and by the time I read back clearance and unkeyed the microphone, the controller was on frequency giving more instructions of calling us again. Air carrier #1 as well as air carrier #2 said they heard us. I tried several cockpit stations as well as several mikes. All readbacks were stepped on by the controller such that he never got 1 transmission. This was first communication problem after a leg and a half.
Original NASA ASRS Text
Title: AN ACR B737 FLC RPT THAT AN ARTCC CTLR USED POOR RADIO COM TECHNIQUE.
Narrative: ON 200 DEG HDG AT 16000-17000 FT THE CTLR GAVE US A TURN TO 260 DEGS TO INTERCEPT 056 DEGS OFF GVE, AND BY THE TIME I READ BACK CLRNC AND UNKEYED THE MIKE, THE CTLR WAS ON FREQ GIVING MORE INSTRUCTIONS OF CALLING US AGAIN. ACR #1 AS WELL AS ACR #2 SAID THEY HEARD US. I TRIED SEVERAL COCKPIT STATIONS AS WELL AS SEVERAL MIKES. ALL READBACKS WERE STEPPED ON BY THE CTLR SUCH THAT HE NEVER GOT 1 XMISSION. THIS WAS FIRST COM PROB AFTER A LEG AND A HALF.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.