Narrative:

We parked at gate X, 1 of 3 jetbridges that does not compensate for the ht of the aircraft once it is downloaded. This results in a gap between aircraft and jetbridge of about 10 inches. We always caution passenger to watch their step as they deplane. So this passenger is watching his step and I thought he was going to duck (low overhang). He hit the top of his head on the RAIL (for the curtain) above the door. I saw the blood squirt out. I knew he was hurt so I followed him onto the jetbridge. I went back on the aircraft to get towels and first aid kit and went with him to the gate so he could situation down. His traveling companion cleaned him up and treated him while I got them what they needed. The passenger was en route to sju and didn't want to see a doctor. He signed a release and went on his way. We had to swap aircraft and we were late so my crew went to get the aircraft ready. The outbound crew had already boarded the aircraft we brought in at gate. I was hurrying down the jetbridge with the first aid (as they would have to get it replaced). When I got to the aircraft my left foot slipped through the gap and my right foot (on the skid proof galley/entry floor) slipped out from under me and I fell. My left foot was still under the bridge so it's a miracle my leg didn't break. I couldn't stand up so I just sat there for a few moments, while another flight attendant called in-flight to come and cart me away. The company will not fix these bridges because they feel they will work fine with the new aircraft we will get this spring. I feel that a lot of people could be injured by this condition between now and then. I was also forced to leave my position on the aircraft to help the injured man because there was no agent. This is also unsafe because others may have been hurt because I was not there to caution them about their head/step. I felt my priority was the injured man because he had cut his head pretty bad.

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPT ON A JET BRIDGE THAT IS A SAFETY HAZARD TO ENPLANING DEPLANING PAX AT ORD ARPT. THE JETWAY IS NOT ADJUSTABLE TO COMPENSATE FOR ACFT HT AND CREATES THE NEED FOR A STEP-DOWN OR UP DEPENDING UPON THE ACFT LOAD AND ACTIVITY INVOLVED. A PAX AND THE RPTR WAS INJURED DURING A DEPLANING PROC.

Narrative: WE PARKED AT GATE X, 1 OF 3 JETBRIDGES THAT DOES NOT COMPENSATE FOR THE HT OF THE ACFT ONCE IT IS DOWNLOADED. THIS RESULTS IN A GAP BTWN ACFT AND JETBRIDGE OF ABOUT 10 INCHES. WE ALWAYS CAUTION PAX TO WATCH THEIR STEP AS THEY DEPLANE. SO THIS PAX IS WATCHING HIS STEP AND I THOUGHT HE WAS GOING TO DUCK (LOW OVERHANG). HE HIT THE TOP OF HIS HEAD ON THE RAIL (FOR THE CURTAIN) ABOVE THE DOOR. I SAW THE BLOOD SQUIRT OUT. I KNEW HE WAS HURT SO I FOLLOWED HIM ONTO THE JETBRIDGE. I WENT BACK ON THE ACFT TO GET TOWELS AND FIRST AID KIT AND WENT WITH HIM TO THE GATE SO HE COULD SIT DOWN. HIS TRAVELING COMPANION CLEANED HIM UP AND TREATED HIM WHILE I GOT THEM WHAT THEY NEEDED. THE PAX WAS ENRTE TO SJU AND DIDN'T WANT TO SEE A DOCTOR. HE SIGNED A RELEASE AND WENT ON HIS WAY. WE HAD TO SWAP ACFT AND WE WERE LATE SO MY CREW WENT TO GET THE ACFT READY. THE OUTBOUND CREW HAD ALREADY BOARDED THE ACFT WE BROUGHT IN AT GATE. I WAS HURRYING DOWN THE JETBRIDGE WITH THE FIRST AID (AS THEY WOULD HAVE TO GET IT REPLACED). WHEN I GOT TO THE ACFT MY L FOOT SLIPPED THROUGH THE GAP AND MY R FOOT (ON THE SKID PROOF GALLEY/ENTRY FLOOR) SLIPPED OUT FROM UNDER ME AND I FELL. MY L FOOT WAS STILL UNDER THE BRIDGE SO IT'S A MIRACLE MY LEG DIDN'T BREAK. I COULDN'T STAND UP SO I JUST SAT THERE FOR A FEW MOMENTS, WHILE ANOTHER FLT ATTENDANT CALLED INFLT TO COME AND CART ME AWAY. THE COMPANY WILL NOT FIX THESE BRIDGES BECAUSE THEY FEEL THEY WILL WORK FINE WITH THE NEW ACFT WE WILL GET THIS SPRING. I FEEL THAT A LOT OF PEOPLE COULD BE INJURED BY THIS CONDITION BTWN NOW AND THEN. I WAS ALSO FORCED TO LEAVE MY POS ON THE ACFT TO HELP THE INJURED MAN BECAUSE THERE WAS NO AGENT. THIS IS ALSO UNSAFE BECAUSE OTHERS MAY HAVE BEEN HURT BECAUSE I WAS NOT THERE TO CAUTION THEM ABOUT THEIR HEAD/STEP. I FELT MY PRIORITY WAS THE INJURED MAN BECAUSE HE HAD CUT HIS HEAD PRETTY BAD.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.