Narrative:

Atx X, an AS50 helicopter, called maui ATCT for a transition wbound from the lighthouse 7 mi northeast of kahului airport. Since the tour helicopters usually call maui approach located at the honolulu cerap first and receive radar contact and then the radar identify is transferred to maui ATCT via the quick look/modify function, both myself and the operational supervisor (who was signed on and working local control) looked for this aircraft's radar target, there was none. Thinking that the pilot had called directly to maui ATCT, a randomly generated code from maui ATCT code blocks was attempted, an error message was received indicating that a data block already existed for this helicopter. At about this same time the pilot said he had been switched from approach, both of us looked and no data block existed, but this time we noticed a primary target at the approximately location and possibly a secondary target, but due to the closeness to the radar antenna it was hard to tell if it was a secondary radar slash. I called maui approach on the landline and asked if they had a target, they said yes they had a full data block with the target and then a short time later stated it switched from their control symbol (an 'north') to maui ATCT symbol (an 'O'). All this time no display on maui ATCT radar scope. The xfer of radar identify was correct on the controller's scope. This aircraft transition through maui ATCT airspace but the xfer of radar identify had never been accomplished as per the documented procedure. Also during this time the second aircraft, air carrier Y, a DC9, was 7-8 mi south with only the 'north' symbol displayed, upon slew to the target and entering the associated data block was displayed.

Google
 

Original NASA ASRS Text

Title: MAUI ATCT OCCASIONALLY UNABLE TO PICK UP DATA BLOCKS ON TFC HANDED OFF TO THEM BY APCH CTL.

Narrative: ATX X, AN AS50 HELI, CALLED MAUI ATCT FOR A TRANSITION WBOUND FROM THE LIGHTHOUSE 7 MI NE OF KAHULUI ARPT. SINCE THE TOUR HELIS USUALLY CALL MAUI APCH LOCATED AT THE HONOLULU CERAP FIRST AND RECEIVE RADAR CONTACT AND THEN THE RADAR IDENT IS TRANSFERRED TO MAUI ATCT VIA THE QUICK LOOK/MODIFY FUNCTION, BOTH MYSELF AND THE OPERATIONAL SUPVR (WHO WAS SIGNED ON AND WORKING LCL CTL) LOOKED FOR THIS ACFT'S RADAR TARGET, THERE WAS NONE. THINKING THAT THE PLT HAD CALLED DIRECTLY TO MAUI ATCT, A RANDOMLY GENERATED CODE FROM MAUI ATCT CODE BLOCKS WAS ATTEMPTED, AN ERROR MESSAGE WAS RECEIVED INDICATING THAT A DATA BLOCK ALREADY EXISTED FOR THIS HELI. AT ABOUT THIS SAME TIME THE PLT SAID HE HAD BEEN SWITCHED FROM APCH, BOTH OF US LOOKED AND NO DATA BLOCK EXISTED, BUT THIS TIME WE NOTICED A PRIMARY TARGET AT THE APPROX LOCATION AND POSSIBLY A SECONDARY TARGET, BUT DUE TO THE CLOSENESS TO THE RADAR ANTENNA IT WAS HARD TO TELL IF IT WAS A SECONDARY RADAR SLASH. I CALLED MAUI APCH ON THE LANDLINE AND ASKED IF THEY HAD A TARGET, THEY SAID YES THEY HAD A FULL DATA BLOCK WITH THE TARGET AND THEN A SHORT TIME LATER STATED IT SWITCHED FROM THEIR CTL SYMBOL (AN 'N') TO MAUI ATCT SYMBOL (AN 'O'). ALL THIS TIME NO DISPLAY ON MAUI ATCT RADAR SCOPE. THE XFER OF RADAR IDENT WAS CORRECT ON THE CTLR'S SCOPE. THIS ACFT TRANSITION THROUGH MAUI ATCT AIRSPACE BUT THE XFER OF RADAR IDENT HAD NEVER BEEN ACCOMPLISHED AS PER THE DOCUMENTED PROC. ALSO DURING THIS TIME THE SECOND ACFT, ACR Y, A DC9, WAS 7-8 MI S WITH ONLY THE 'N' SYMBOL DISPLAYED, UPON SLEW TO THE TARGET AND ENTERING THE ASSOCIATED DATA BLOCK WAS DISPLAYED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.