On landing, MD80S cabin attendant was injured due to a hard landing.

Attributes
ACN	406939
Time
Date	199806
Day	Sat
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : ord
State Reference	IL
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	tower : las
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Navigation In Use	Other
Flight Phase	descent other landing other
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	406939
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	none taken : unable
Consequence	other
Supplementary
Primary Problem	Flight Crew Human Performance
Air Traffic Incident	other

Narrative:

Upon landing in chicago, the plane bounced hard 2 times and my head snapped back. I was firmly seated and strapped in my #2 jump seat while we landed. It was as if the plane fell out of the sky. Callback conversation with reporter revealed the following information: reporter states that the first officer made this landing and provided no explanation to cabin attendants after the flight concerning the hard landing. Reporter sustained a whiplash and is in physical therapy due to the injury. Reporter suggests that all cabin attendants seated in the aft jump seat keep in contact with the head rest provided at the jump seat during every landing to prevent injury in the event of a hard landing.

Original NASA ASRS Text

Title: ON LNDG, MD80S CABIN ATTENDANT WAS INJURED DUE TO A HARD LNDG.

Narrative: UPON LNDG IN CHICAGO, THE PLANE BOUNCED HARD 2 TIMES AND MY HEAD SNAPPED BACK. I WAS FIRMLY SEATED AND STRAPPED IN MY #2 JUMP SEAT WHILE WE LANDED. IT WAS AS IF THE PLANE FELL OUT OF THE SKY. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR STATES THAT THE FO MADE THIS LNDG AND PROVIDED NO EXPLANATION TO CABIN ATTENDANTS AFTER THE FLT CONCERNING THE HARD LNDG. RPTR SUSTAINED A WHIPLASH AND IS IN PHYSICAL THERAPY DUE TO THE INJURY. RPTR SUGGESTS THAT ALL CABIN ATTENDANTS SEATED IN THE AFT JUMP SEAT KEEP IN CONTACT WITH THE HEAD REST PROVIDED AT THE JUMP SEAT DURING EVERY LNDG TO PREVENT INJURY IN THE EVENT OF A HARD LNDG.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.