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Flight attendant report regarding an aircraft which landed short of destination to take water aboard for lavatories. While on the ground a passenger struck a flight attendant when passenger was asked to not use the cell phone.
| Attributes | |
| ACN | 419862 |
| Time | |
| Date | 199810 |
| Day | Thu |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : mia airport : mia |
| State Reference | FL |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | Widebody, Low Wing, 2 Turbojet Eng |
| Navigation In Use | Other Other |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| ASRS Report | 419862 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| Events | |
| Anomaly | aircraft equipment problem : less severe other anomaly other |
| Independent Detector | other other : unspecified |
| Resolutory Action | other |
| Consequence | other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
We landed in mia to get water for aircraft. A passenger in the coach cabin refused to turn off her cell phone. She struck a flight attendant when asked to turn off phone. Callback conversation with reporter revealed the following information: reporter states that the aircraft had departed from haiti and there is no water available for the lavatories in haiti. In addition, there was apparently a leak in the galley and the water had drained out. This was the reason for the landing in mia. It would normally have taken a short time to accomplish this, but because of the problem with the passenger striking the flight attendant when he requested that she not use the cell phone and the subsequent delay to remove her from the aircraft, the delay was extensive.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT REGARDING AN ACFT WHICH LANDED SHORT OF DEST TO TAKE WATER ABOARD FOR LAVATORIES. WHILE ON THE GND A PAX STRUCK A FLT ATTENDANT WHEN PAX WAS ASKED TO NOT USE THE CELL PHONE.
Narrative: WE LANDED IN MIA TO GET WATER FOR ACFT. A PAX IN THE COACH CABIN REFUSED TO TURN OFF HER CELL PHONE. SHE STRUCK A FLT ATTENDANT WHEN ASKED TO TURN OFF PHONE. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR STATES THAT THE ACFT HAD DEPARTED FROM HAITI AND THERE IS NO WATER AVAILABLE FOR THE LAVATORIES IN HAITI. IN ADDITION, THERE WAS APPARENTLY A LEAK IN THE GALLEY AND THE WATER HAD DRAINED OUT. THIS WAS THE REASON FOR THE LNDG IN MIA. IT WOULD NORMALLY HAVE TAKEN A SHORT TIME TO ACCOMPLISH THIS, BUT BECAUSE OF THE PROB WITH THE PAX STRIKING THE FLT ATTENDANT WHEN HE REQUESTED THAT SHE NOT USE THE CELL PHONE AND THE SUBSEQUENT DELAY TO REMOVE HER FROM THE ACFT, THE DELAY WAS EXTENSIVE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.