CL65 crew did not turn when called for by the arrival STAR.

Attributes
ACN	421148
Time
Date	199811
Day	Fri
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : msp airport : msp
State Reference	MN
Altitude	msl bound lower : 4000 msl bound upper : 9000
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	tracon : msp
Operator	common carrier : air carrier
Make Model Name	Medium Transport, Low Wing, 2 Turbojet Eng
Navigation In Use	Other Other
Flight Phase	descent other
Route In Use	arrival other arrival star : star enroute : on vectors
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 140 flight time total : 8600 flight time type : 550
ASRS Report	421148
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : commercial pilot : instrument pilot : cfi
Experience	flight time last 90 days : 120 flight time total : 2000 flight time type : 300
ASRS Report	421500
Events
Anomaly	non adherence : clearance other anomaly other other spatial deviation
Independent Detector	other controllera
Resolutory Action	controller : issued new clearance
Consequence	Other
Supplementary
Primary Problem	Flight Crew Human Performance
Air Traffic Incident	Pilot Deviation

Narrative:

ATC had given us a change in the STAR, to intercept a radial which was not a part of the STAR. In the process of reprogramming the FMS. I neglected to notice that we were to rejoin the eau.EAU3 arrival after andde. The clearance was to intercept a radial out of msp which took us to zaske intersection and rejoin the eau.EAU3 arrival. I believe the workload of the arrival and the change to a non published arrival routing contributed to the missed turn to 300 degrees over the zaske intersection. A better review of the STAR would correct this problem. Supplemental information from acn 421500: failed to follow required turn for the eau claire 3 arrival (turn to 300 degrees at zaske intersection). Turn not shown on FMS flight plan, was given turn off the arrival and given an amended clearance. ATC discovered the missed turn and advised to fly heading 320 degrees. The heading of 320 degrees was followed and a normal approach was made into msp runway 12L. Human performance: 1) increased workload of programming navaids and FMS for non standard arrival procedure. 2) crew failure to continually use text description of the arrival and preoccupation with the approach in the terminal environment.

Original NASA ASRS Text

Title: CL65 CREW DID NOT TURN WHEN CALLED FOR BY THE ARR STAR.

Narrative: ATC HAD GIVEN US A CHANGE IN THE STAR, TO INTERCEPT A RADIAL WHICH WAS NOT A PART OF THE STAR. IN THE PROCESS OF REPROGRAMMING THE FMS. I NEGLECTED TO NOTICE THAT WE WERE TO REJOIN THE EAU.EAU3 ARR AFTER ANDDE. THE CLRNC WAS TO INTERCEPT A RADIAL OUT OF MSP WHICH TOOK US TO ZASKE INTXN AND REJOIN THE EAU.EAU3 ARR. I BELIEVE THE WORKLOAD OF THE ARR AND THE CHANGE TO A NON PUBLISHED ARR ROUTING CONTRIBUTED TO THE MISSED TURN TO 300 DEGS OVER THE ZASKE INTXN. A BETTER REVIEW OF THE STAR WOULD CORRECT THIS PROB. SUPPLEMENTAL INFO FROM ACN 421500: FAILED TO FOLLOW REQUIRED TURN FOR THE EAU CLAIRE 3 ARR (TURN TO 300 DEGS AT ZASKE INTXN). TURN NOT SHOWN ON FMS FLT PLAN, WAS GIVEN TURN OFF THE ARR AND GIVEN AN AMENDED CLRNC. ATC DISCOVERED THE MISSED TURN AND ADVISED TO FLY HDG 320 DEGS. THE HDG OF 320 DEGS WAS FOLLOWED AND A NORMAL APCH WAS MADE INTO MSP RWY 12L. HUMAN PERFORMANCE: 1) INCREASED WORKLOAD OF PROGRAMMING NAVAIDS AND FMS FOR NON STANDARD ARR PROC. 2) CREW FAILURE TO CONTINUALLY USE TEXT DESCRIPTION OF THE ARR AND PREOCCUPATION WITH THE APCH IN THE TERMINAL ENVIRONMENT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.