On boarding in ccs, passenger conflict with flight attendant reporter on prior seat assignment.

Attributes
ACN	432938
Time
Date	199903
Day	Fri
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : svmi.airport
State Reference	FO
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zma.artcc
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 8
Experience	flight attendant time airline total : 7 flight attendant time total : 7 flight attendant time type : 30
ASRS Report	432938
Person 2
Affiliation	company : air carrier
Function	other personnel
Events
Anomaly	cabin event : passenger misconduct non adherence : company policies
Resolutory Action	none taken : anomaly accepted
Consequence	Other
Supplementary
Problem Areas	Cabin Crew Human Performance Company
Primary Problem	Company

Narrative:

Passenger was in unassigned seat. When assigned passenger arrived unassigned passenger got a little verbal and I checked to see what the problem was. She said she had made these reservations last jul/98 and was assigned seats together. When she arrived at the gate she and her husband were reassigned to aft rows xx and xy and separated. I told her to please come forward and we would take care of her problem with the agent. She came forward and I turned her over to the agent and went back to my boarding duties. That was the end of my involvement with the incident. If the agents were aware of the problem prior to boarding, the problem should have been resolved before letting the passenger board. I am assuming they were not, in which case, after hearing what happened, it was handled exactly as it should have been.

Original NASA ASRS Text

Title: ON BOARDING IN CCS, PAX CONFLICT WITH FLT ATTENDANT RPTR ON PRIOR SEAT ASSIGNMENT.

Narrative: PAX WAS IN UNASSIGNED SEAT. WHEN ASSIGNED PAX ARRIVED UNASSIGNED PAX GOT A LITTLE VERBAL AND I CHKED TO SEE WHAT THE PROB WAS. SHE SAID SHE HAD MADE THESE RESERVATIONS LAST JUL/98 AND WAS ASSIGNED SEATS TOGETHER. WHEN SHE ARRIVED AT THE GATE SHE AND HER HUSBAND WERE REASSIGNED TO AFT ROWS XX AND XY AND SEPARATED. I TOLD HER TO PLEASE COME FORWARD AND WE WOULD TAKE CARE OF HER PROB WITH THE AGENT. SHE CAME FORWARD AND I TURNED HER OVER TO THE AGENT AND WENT BACK TO MY BOARDING DUTIES. THAT WAS THE END OF MY INVOLVEMENT WITH THE INCIDENT. IF THE AGENTS WERE AWARE OF THE PROB PRIOR TO BOARDING, THE PROB SHOULD HAVE BEEN RESOLVED BEFORE LETTING THE PAX BOARD. I AM ASSUMING THEY WERE NOT, IN WHICH CASE, AFTER HEARING WHAT HAPPENED, IT WAS HANDLED EXACTLY AS IT SHOULD HAVE BEEN.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.