Narrative:

During descent into ord the flight attendants came into the cockpit to express their concern that passenger in seat was causing a violent disturbance in the cabin. He was not following any of the safety instructions of the flight attendants. Was swearing and threatening bodily harm to the flight attendants. Using his cell phone, and walking around the cabin immediately after landing and during taxi in. He also would not give up his alcoholic drink prior to landing. I called ramp 25-30 min out to make sure that not just an agent meet the aircraft but the police as well. Upon arrival only supervisor agents were on hand and the passenger ran away but was later apprehended. Once again our company ramp personnel do not follow through on our requests for assistance. They have done this in the past. I've written it up and am told that the communication barriers are fixed. Company ramp personnel still do not take passenger misconduct issues seriously. They do not wish to offend the passenger for fear that they will not return. This is what agents tell me is the reason the police are not automatically called. Several other passenger asked me if I wanted them as witnesses. I have their names and business cards.

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Original NASA ASRS Text

Title: UNRULY PAX DISOBEYS SAFETY INSTRUCTIONS AND THREATENS BODILY HARM TO THE FLT ATTENDANTS.

Narrative: DURING DSCNT INTO ORD THE FLT ATTENDANTS CAME INTO THE COCKPIT TO EXPRESS THEIR CONCERN THAT PAX IN SEAT WAS CAUSING A VIOLENT DISTURBANCE IN THE CABIN. HE WAS NOT FOLLOWING ANY OF THE SAFETY INSTRUCTIONS OF THE FLT ATTENDANTS. WAS SWEARING AND THREATENING BODILY HARM TO THE FLT ATTENDANTS. USING HIS CELL PHONE, AND WALKING AROUND THE CABIN IMMEDIATELY AFTER LNDG AND DURING TAXI IN. HE ALSO WOULD NOT GIVE UP HIS ALCOHOLIC DRINK PRIOR TO LNDG. I CALLED RAMP 25-30 MIN OUT TO MAKE SURE THAT NOT JUST AN AGENT MEET THE ACFT BUT THE POLICE AS WELL. UPON ARR ONLY SUPVR AGENTS WERE ON HAND AND THE PAX RAN AWAY BUT WAS LATER APPREHENDED. ONCE AGAIN OUR COMPANY RAMP PERSONNEL DO NOT FOLLOW THROUGH ON OUR REQUESTS FOR ASSISTANCE. THEY HAVE DONE THIS IN THE PAST. I'VE WRITTEN IT UP AND AM TOLD THAT THE COM BARRIERS ARE FIXED. COMPANY RAMP PERSONNEL STILL DO NOT TAKE PAX MISCONDUCT ISSUES SERIOUSLY. THEY DO NOT WISH TO OFFEND THE PAX FOR FEAR THAT THEY WILL NOT RETURN. THIS IS WHAT AGENTS TELL ME IS THE REASON THE POLICE ARE NOT AUTOMATICALLY CALLED. SEVERAL OTHER PAX ASKED ME IF I WANTED THEM AS WITNESSES. I HAVE THEIR NAMES AND BUSINESS CARDS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.