Narrative:

Passenger carried on excessive baggage and would not allow agent to check her baggage in cargo compartment and was verbally abusive to flight attendants, interfered with flight attendants' duties, caused a delay in departure, and caused a safety risk, as a flight attendant was searching throughout cabin for legal space for passenger's bags during taxi, causing flight attendant to be out of her cabin jump seat for takeoff. Callback conversation with reporter revealed the following information: the reporter stated that the gate agent closed the door, without the bag being stowed. The woman was screaming, so unfortunately, the flight attendant who was up on takeoff, was the same flight attendant who told the agent that the bag didn't need to be taken off and cause a delay, that she could find room for it. Trying to run back to her jump seat, on the takeoff roll, she jammed her hand against the aft jump seat. The reporter stated that they should have taken a delay to have the bag removed. The other flight attendant, who tried to help defuse the situation by telling the agent she could find a place to stow the bag, inadvertently escalated the problem.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPT, B727-200, PHL-DFW, PAX WITH OVERSIZED BAG, FLT ATTENDANT UP ON TKOF, STOWING BAG.

Narrative: PAX CARRIED ON EXCESSIVE BAGGAGE AND WOULD NOT ALLOW AGENT TO CHK HER BAGGAGE IN CARGO COMPARTMENT AND WAS VERBALLY ABUSIVE TO FLT ATTENDANTS, INTERFERED WITH FLT ATTENDANTS' DUTIES, CAUSED A DELAY IN DEP, AND CAUSED A SAFETY RISK, AS A FLT ATTENDANT WAS SEARCHING THROUGHOUT CABIN FOR LEGAL SPACE FOR PAX'S BAGS DURING TAXI, CAUSING FLT ATTENDANT TO BE OUT OF HER CABIN JUMP SEAT FOR TKOF. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE GATE AGENT CLOSED THE DOOR, WITHOUT THE BAG BEING STOWED. THE WOMAN WAS SCREAMING, SO UNFORTUNATELY, THE FLT ATTENDANT WHO WAS UP ON TKOF, WAS THE SAME FLT ATTENDANT WHO TOLD THE AGENT THAT THE BAG DIDN'T NEED TO BE TAKEN OFF AND CAUSE A DELAY, THAT SHE COULD FIND ROOM FOR IT. TRYING TO RUN BACK TO HER JUMP SEAT, ON THE TKOF ROLL, SHE JAMMED HER HAND AGAINST THE AFT JUMP SEAT. THE RPTR STATED THAT THEY SHOULD HAVE TAKEN A DELAY TO HAVE THE BAG REMOVED. THE OTHER FLT ATTENDANT, WHO TRIED TO HELP DEFUSE THE SIT BY TELLING THE AGENT SHE COULD FIND A PLACE TO STOW THE BAG, INADVERTENTLY ESCALATED THE PROB.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.