Lhr fueler was unable to load aircraft with the planned fuel load.

Attributes
ACN	441922
Time
Date	199906
Day	Mon
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : egll.airport
State Reference	FO
Altitude	agl single value : 0
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	other personnel
Qualification	other other : dispatcher
ASRS Report	441922
Person 2
Affiliation	other
Function	other personnel other
Qualification	other other : fueler
Events
Anomaly	non adherence : far non adherence : published procedure non adherence : company policies
Independent Detector	other other : 1
Resolutory Action	none taken : anomaly accepted
Supplementary
Primary Problem	Ambiguous

Narrative:

Lhr is unable to fuel aircraft equipment to release fuel. This causes a great deal of problems and confusion at departure time. Today I had to change the release on flight WWW 4 times at departure time. Flts xx, YYY, and ZZZ also had to be redispatched at departure time due to fueling problems. Several of these flts were on re-releases which only makes the problem worse. Mistakes will be made if this situation is not corrected. The dispatcher and captain should determine the release fuel, not the fueler.

Original NASA ASRS Text

Title: LHR FUELER WAS UNABLE TO LOAD ACFT WITH THE PLANNED FUEL LOAD.

Narrative: LHR IS UNABLE TO FUEL ACFT EQUIP TO RELEASE FUEL. THIS CAUSES A GREAT DEAL OF PROBS AND CONFUSION AT DEP TIME. TODAY I HAD TO CHANGE THE RELEASE ON FLT WWW 4 TIMES AT DEP TIME. FLTS XX, YYY, AND ZZZ ALSO HAD TO BE REDISPATCHED AT DEP TIME DUE TO FUELING PROBS. SEVERAL OF THESE FLTS WERE ON RE-RELEASES WHICH ONLY MAKES THE PROB WORSE. MISTAKES WILL BE MADE IF THIS SIT IS NOT CORRECTED. THE DISPATCHER AND CAPT SHOULD DETERMINE THE RELEASE FUEL, NOT THE FUELER.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.