Narrative:

As the #6 flight attendant on board, I assisted in first class during the boarding process. Approximately 5 mins or less before departure, a passenger and his wife and 2 children came on board complaining. The captain, agents, and departure coordinator all were aware of this passenger wanting the bulkhead. The passenger's family were not all seated together. So as the captain explained the situation to him and offered him the seats they had, along with trying to get them reseated together, the passenger became louder and ruder. I did reseat 4 people, as the family would be able to be together. He (the passenger) insisted on the bulkhead and said 'if they are not handicapped passenger in those seats, then I want them.' 1 bulkhead was a window exit, so that was not an option for reseating, the other bulkhead was a man who did not wish to be moved and another lady complained about leg and back pain, and she really thought she needed that seat. We tried to get him the seats he requested, but to no success. So the next choice was the seats I changed for them or their original separate seats. The flight had few options. The captain and crew needed to complete their duties prior to departure, and time was now departure time. The passenger was still complaining and not taking his seat, so the captain had him and his family removed.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPT, B767-300, PAX AND FAMILY REMOVED ON BOARDING, WOULD NOT TAKE THEIR ASSIGNED SEATS.

Narrative: AS THE #6 FLT ATTENDANT ON BOARD, I ASSISTED IN FIRST CLASS DURING THE BOARDING PROCESS. APPROX 5 MINS OR LESS BEFORE DEP, A PAX AND HIS WIFE AND 2 CHILDREN CAME ON BOARD COMPLAINING. THE CAPT, AGENTS, AND DEP COORDINATOR ALL WERE AWARE OF THIS PAX WANTING THE BULKHEAD. THE PAX'S FAMILY WERE NOT ALL SEATED TOGETHER. SO AS THE CAPT EXPLAINED THE SIT TO HIM AND OFFERED HIM THE SEATS THEY HAD, ALONG WITH TRYING TO GET THEM RESEATED TOGETHER, THE PAX BECAME LOUDER AND RUDER. I DID RESEAT 4 PEOPLE, AS THE FAMILY WOULD BE ABLE TO BE TOGETHER. HE (THE PAX) INSISTED ON THE BULKHEAD AND SAID 'IF THEY ARE NOT HANDICAPPED PAX IN THOSE SEATS, THEN I WANT THEM.' 1 BULKHEAD WAS A WINDOW EXIT, SO THAT WAS NOT AN OPTION FOR RESEATING, THE OTHER BULKHEAD WAS A MAN WHO DID NOT WISH TO BE MOVED AND ANOTHER LADY COMPLAINED ABOUT LEG AND BACK PAIN, AND SHE REALLY THOUGHT SHE NEEDED THAT SEAT. WE TRIED TO GET HIM THE SEATS HE REQUESTED, BUT TO NO SUCCESS. SO THE NEXT CHOICE WAS THE SEATS I CHANGED FOR THEM OR THEIR ORIGINAL SEPARATE SEATS. THE FLT HAD FEW OPTIONS. THE CAPT AND CREW NEEDED TO COMPLETE THEIR DUTIES PRIOR TO DEP, AND TIME WAS NOW DEP TIME. THE PAX WAS STILL COMPLAINING AND NOT TAKING HIS SEAT, SO THE CAPT HAD HIM AND HIS FAMILY REMOVED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.