B767 crew had pushback conflict at sfo.

Attributes
ACN	450137
Time
Date	199909
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : sfo.airport
State Reference	CA
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : pushback
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
ASRS Report	450137
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : commercial pilot : instrument pilot : multi engine
ASRS Report	450138
Events
Anomaly	conflict : ground less severe non adherence : published procedure non adherence : far non adherence : company policies
Independent Detector	other other : 3
Resolutory Action	none taken : detected after the fact
Consequence	other
Supplementary
Problem Areas	Chart Or Publication Company
Primary Problem	Chart Or Publication
Air Traffic Incident	Pilot Deviation
Situations
Publication	COMPANY TAILORED PAGE

Narrative:

Pushback without clearance. When ready to push we called company operations and they gave us clearance to push. Ground crew stopped push because flight Y was behind us. We had pushed 5 ft. We contacted ground and they told us that we had pushed without clearance. After rereading company operations page we found out that we needed to contact ground for push. The page is confusing. There is a reference to contact company Y ramp control if you are on gates xb and xc. Buried under that reference is the instruction to contact sfo ground control for push. It would help if this was in bold type or put on the first line of the departure text.

Original NASA ASRS Text

Title: B767 CREW HAD PUSHBACK CONFLICT AT SFO.

Narrative: PUSHBACK WITHOUT CLRNC. WHEN READY TO PUSH WE CALLED COMPANY OPS AND THEY GAVE US CLRNC TO PUSH. GND CREW STOPPED PUSH BECAUSE FLT Y WAS BEHIND US. WE HAD PUSHED 5 FT. WE CONTACTED GND AND THEY TOLD US THAT WE HAD PUSHED WITHOUT CLRNC. AFTER REREADING COMPANY OPS PAGE WE FOUND OUT THAT WE NEEDED TO CONTACT GND FOR PUSH. THE PAGE IS CONFUSING. THERE IS A REF TO CONTACT COMPANY Y RAMP CTL IF YOU ARE ON GATES XB AND XC. BURIED UNDER THAT REF IS THE INSTRUCTION TO CONTACT SFO GND CTL FOR PUSH. IT WOULD HELP IF THIS WAS IN BOLD TYPE OR PUT ON THE FIRST LINE OF THE DEP TEXT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.