Narrative:

Door 1L handle hit my nose and broke it as I was hanging up the interphone. Suggestion: move interphone to the other side of flight attendant jump seat. Callback conversation with reporter revealed the following information: the reporter stated that the union safety chairperson has contacted her about the airline's decision to move the location of the handset from the present position to a higher location on the same side of the jump seat, but not to the other side, or aisle side, of the jump seat. The airline itself, has sent a memo out to all flight attendants flying the B767's, to not use the handset at door 1L on the ground. They have positioned an orange tape or sticker with a warning sign, 'not to be used on the ground,' over the handset. The reporter has another suggestion, that when the agent knocks on the door for a 'thumps up' signal and receives one, and then is suddenly called away from the door, and opens it a few mins later, that he knock on the door once more, in order to receive another 'thumbs up' signal from the flight attendants. The reporter also feels that the new proposed location is too high to use without undoing the seat belt. She believes that the reason she was told that her company was not moving the handset to the aisle side of the jump seat, is because of the wall's construction with some mechanical gear in it or behind it. Callback conversation with union safety representative revealed the following information: the analyst has talked to the union safety chairman of airline 'X' about their B767's door handle at 1L hitting the flight attendants' noses when they are using the intercom handset on arrival. The company has agreed to move the handset further up the wall by the jump seat on the fuselage side. They have just installed a 'sleeper-type' jump seat for crew rest breaks, and the construction of this particular type of jump seat prohibits them from moving the handset back to the original position on the aisle side of the jump seat. Because the handset will be higher and out of reach when using the normal seat harness, the company is putting a new harness restraint that will enable the flight attendant to be able to reach up and talk on the phone without releasing their seat belt and getting out of their jump seat.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPT, B767, ORD-ORY, ARR IN PARIS, FLT ATTENDANT'S NOSE BROKEN BY DOOR HANDLE WHEN AGENT OPENED DOOR AT 1L.

Narrative: DOOR 1L HANDLE HIT MY NOSE AND BROKE IT AS I WAS HANGING UP THE INTERPHONE. SUGGESTION: MOVE INTERPHONE TO THE OTHER SIDE OF FLT ATTENDANT JUMP SEAT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE UNION SAFETY CHAIRPERSON HAS CONTACTED HER ABOUT THE AIRLINE'S DECISION TO MOVE THE LOCATION OF THE HANDSET FROM THE PRESENT POS TO A HIGHER LOCATION ON THE SAME SIDE OF THE JUMP SEAT, BUT NOT TO THE OTHER SIDE, OR AISLE SIDE, OF THE JUMP SEAT. THE AIRLINE ITSELF, HAS SENT A MEMO OUT TO ALL FLT ATTENDANTS FLYING THE B767'S, TO NOT USE THE HANDSET AT DOOR 1L ON THE GND. THEY HAVE POSITIONED AN ORANGE TAPE OR STICKER WITH A WARNING SIGN, 'NOT TO BE USED ON THE GND,' OVER THE HANDSET. THE RPTR HAS ANOTHER SUGGESTION, THAT WHEN THE AGENT KNOCKS ON THE DOOR FOR A 'THUMPS UP' SIGNAL AND RECEIVES ONE, AND THEN IS SUDDENLY CALLED AWAY FROM THE DOOR, AND OPENS IT A FEW MINS LATER, THAT HE KNOCK ON THE DOOR ONCE MORE, IN ORDER TO RECEIVE ANOTHER 'THUMBS UP' SIGNAL FROM THE FLT ATTENDANTS. THE RPTR ALSO FEELS THAT THE NEW PROPOSED LOCATION IS TOO HIGH TO USE WITHOUT UNDOING THE SEAT BELT. SHE BELIEVES THAT THE REASON SHE WAS TOLD THAT HER COMPANY WAS NOT MOVING THE HANDSET TO THE AISLE SIDE OF THE JUMP SEAT, IS BECAUSE OF THE WALL'S CONSTRUCTION WITH SOME MECHANICAL GEAR IN IT OR BEHIND IT. CALLBACK CONVERSATION WITH UNION SAFETY REPRESENTATIVE REVEALED THE FOLLOWING INFO: THE ANALYST HAS TALKED TO THE UNION SAFETY CHAIRMAN OF AIRLINE 'X' ABOUT THEIR B767'S DOOR HANDLE AT 1L HITTING THE FLT ATTENDANTS' NOSES WHEN THEY ARE USING THE INTERCOM HANDSET ON ARR. THE COMPANY HAS AGREED TO MOVE THE HANDSET FURTHER UP THE WALL BY THE JUMP SEAT ON THE FUSELAGE SIDE. THEY HAVE JUST INSTALLED A 'SLEEPER-TYPE' JUMP SEAT FOR CREW REST BREAKS, AND THE CONSTRUCTION OF THIS PARTICULAR TYPE OF JUMP SEAT PROHIBITS THEM FROM MOVING THE HANDSET BACK TO THE ORIGINAL POS ON THE AISLE SIDE OF THE JUMP SEAT. BECAUSE THE HANDSET WILL BE HIGHER AND OUT OF REACH WHEN USING THE NORMAL SEAT HARNESS, THE COMPANY IS PUTTING A NEW HARNESS RESTRAINT THAT WILL ENABLE THE FLT ATTENDANT TO BE ABLE TO REACH UP AND TALK ON THE PHONE WITHOUT RELEASING THEIR SEAT BELT AND GETTING OUT OF THEIR JUMP SEAT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.