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Cabin attendant report, B757, ord-lga, logged, wing flap problem, extended manually. Emergency declared. Divert to jfk.
| Attributes | |
| ACN | 456796 |
| Time | |
| Date | 199911 |
| Day | Tue |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : n90.tracon |
| State Reference | NY |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | tracon : n90.tracon |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : approach |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 12 flight attendant time total : 12 flight attendant time type : 15 |
| ASRS Report | 456796 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | aircraft equipment problem : critical maintenance problem : improper maintenance other anomaly |
| Independent Detector | aircraft equipment other aircraft equipment : log book other flight crewa |
| Resolutory Action | flight crew : landed as precaution flight crew : diverted to another airport flight crew : declared emergency |
| Consequence | other |
| Factors | |
| Maintenance | performance deficiency : repair performance deficiency : inspection |
| Supplementary | |
| Problem Areas | Aircraft Flight Crew Human Performance Maintenance Human Performance Company |
| Primary Problem | Aircraft |
Narrative:
The captain declared an emergency due to a flap problem and would divert to jfk. He stated it was an item (flaps) that had been written up before and it wasn't serious. The flaps would need to be lowered manually. The captain stated that the landing would be normal and no evacuate/evacuation necessary. Again, he assured me everything was fine. I informed all the other flight attendants - who seemed concerned about the diversion. We prepared the cabin for a normal landing and the captain made an announcement to the passenger. He explained that the flaps would need to be lowered manually, and we would need to divert to jfk because the runways were longer. There was no need to be concerned. The passenger were calm after the announcement. Everyone was fine. We landed in jfk and taxied to the gate without incident. Everyone deplaned through the forward boarding door as normal, and were met by passenger service. Maybe this situation could have been avoided before departure. If they knew this airplane's flaps had been written up, why did they schedule it to fly into lga where the flaps are needed so much?
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B757, ORD-LGA, LOGGED, WING FLAP PROB, EXTENDED MANUALLY. EMER DECLARED. DIVERT TO JFK.
Narrative: THE CAPT DECLARED AN EMER DUE TO A FLAP PROB AND WOULD DIVERT TO JFK. HE STATED IT WAS AN ITEM (FLAPS) THAT HAD BEEN WRITTEN UP BEFORE AND IT WASN'T SERIOUS. THE FLAPS WOULD NEED TO BE LOWERED MANUALLY. THE CAPT STATED THAT THE LNDG WOULD BE NORMAL AND NO EVAC NECESSARY. AGAIN, HE ASSURED ME EVERYTHING WAS FINE. I INFORMED ALL THE OTHER FLT ATTENDANTS - WHO SEEMED CONCERNED ABOUT THE DIVERSION. WE PREPARED THE CABIN FOR A NORMAL LNDG AND THE CAPT MADE AN ANNOUNCEMENT TO THE PAX. HE EXPLAINED THAT THE FLAPS WOULD NEED TO BE LOWERED MANUALLY, AND WE WOULD NEED TO DIVERT TO JFK BECAUSE THE RWYS WERE LONGER. THERE WAS NO NEED TO BE CONCERNED. THE PAX WERE CALM AFTER THE ANNOUNCEMENT. EVERYONE WAS FINE. WE LANDED IN JFK AND TAXIED TO THE GATE WITHOUT INCIDENT. EVERYONE DEPLANED THROUGH THE FORWARD BOARDING DOOR AS NORMAL, AND WERE MET BY PAX SVC. MAYBE THIS SIT COULD HAVE BEEN AVOIDED BEFORE DEP. IF THEY KNEW THIS AIRPLANE'S FLAPS HAD BEEN WRITTEN UP, WHY DID THEY SCHEDULE IT TO FLY INTO LGA WHERE THE FLAPS ARE NEEDED SO MUCH?
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.