Narrative:

Upon returning to the cockpit from my break, I found the purser requesting that a supervisor meet the trip. A flight attendant was experiencing groin pain, which started about 4 hours earlier, while pushing the cart during turbulence. He walked off the airplane and through customs with the supervisor. I believe they were going to medical. At no time during this flight did we have anything worse than light turbulence. I am very conservative about having the flight attendants up. Short of having flight attendants situation down whenever seatbelt signs are on, I don't know how to prevent these events. When I briefed the purser, I said 'your safety is more important than the service. Consider your safety at all times.' note: since I am unsure of the time of the incident, I can't answer some of the items on reverse side. Callback conversation with reporter revealed the following information: the reporter stated that they were coming back from london to newark on a B777. That he believes that the flight attendants shouldn't have waited till landing to tell him of the flight attendant injury. He would have liked to know as soon as possible about cabin attendant injuries, especially turbulence injuries. In his preflight briefing, he directed some of his briefing to those working in the aft portion of the airplane, because he knew that it can seem like light turbulence up front and moderate in the back. He always tells them to call him if the turbulence is too bad. He feels like the FARS should have the flight attendants buckled in whenever the seatbelt sign is on, and not just the passenger. He doesn't understand why flight attendants continue to compromise their safety by trying to serve in turbulence.

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Original NASA ASRS Text

Title: PLT RPT, B777, LHR-EWR. CABIN ATTENDANT INJURED GROIN IN TURB, WORKING A BEVERAGE CART.

Narrative: UPON RETURNING TO THE COCKPIT FROM MY BREAK, I FOUND THE PURSER REQUESTING THAT A SUPVR MEET THE TRIP. A FLT ATTENDANT WAS EXPERIENCING GROIN PAIN, WHICH STARTED ABOUT 4 HRS EARLIER, WHILE PUSHING THE CART DURING TURB. HE WALKED OFF THE AIRPLANE AND THROUGH CUSTOMS WITH THE SUPVR. I BELIEVE THEY WERE GOING TO MEDICAL. AT NO TIME DURING THIS FLT DID WE HAVE ANYTHING WORSE THAN LIGHT TURB. I AM VERY CONSERVATIVE ABOUT HAVING THE FLT ATTENDANTS UP. SHORT OF HAVING FLT ATTENDANTS SIT DOWN WHENEVER SEATBELT SIGNS ARE ON, I DON'T KNOW HOW TO PREVENT THESE EVENTS. WHEN I BRIEFED THE PURSER, I SAID 'YOUR SAFETY IS MORE IMPORTANT THAN THE SVC. CONSIDER YOUR SAFETY AT ALL TIMES.' NOTE: SINCE I AM UNSURE OF THE TIME OF THE INCIDENT, I CAN'T ANSWER SOME OF THE ITEMS ON REVERSE SIDE. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THEY WERE COMING BACK FROM LONDON TO NEWARK ON A B777. THAT HE BELIEVES THAT THE FLT ATTENDANTS SHOULDN'T HAVE WAITED TILL LNDG TO TELL HIM OF THE FLT ATTENDANT INJURY. HE WOULD HAVE LIKED TO KNOW ASAP ABOUT CABIN ATTENDANT INJURIES, ESPECIALLY TURB INJURIES. IN HIS PREFLT BRIEFING, HE DIRECTED SOME OF HIS BRIEFING TO THOSE WORKING IN THE AFT PORTION OF THE AIRPLANE, BECAUSE HE KNEW THAT IT CAN SEEM LIKE LIGHT TURB UP FRONT AND MODERATE IN THE BACK. HE ALWAYS TELLS THEM TO CALL HIM IF THE TURB IS TOO BAD. HE FEELS LIKE THE FARS SHOULD HAVE THE FLT ATTENDANTS BUCKLED IN WHENEVER THE SEATBELT SIGN IS ON, AND NOT JUST THE PAX. HE DOESN'T UNDERSTAND WHY FLT ATTENDANTS CONTINUE TO COMPROMISE THEIR SAFETY BY TRYING TO SERVE IN TURB.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.