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|
Attributes | |
ACN | 461886 |
Time | |
Date | 200001 |
Day | Mon |
Local Time Of Day | 0601 To 1200 |
Place | |
Locale Reference | atc facility : zjx.artcc |
State Reference | FL |
Environment | |
Light | Daylight |
Aircraft 1 | |
Controlling Facilities | artcc : zjx.artcc |
Operator | common carrier : air carrier |
Make Model Name | B757 Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | cruise : level |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
Experience | flight attendant time airline total : 12 flight attendant time total : 12 flight attendant time type : 10 |
ASRS Report | 461886 |
Person 2 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Events | |
Anomaly | cabin event : passenger misconduct cabin event other non adherence : company policies non adherence : published procedure non adherence : far |
Independent Detector | other other : cab#1 |
Resolutory Action | other |
Consequence | Other |
Supplementary | |
Problem Areas | Passenger Human Performance Cabin Crew Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
A passenger was asked to step aside by 2 different flight attendants at 2 different times, so that they could do their jobs. Apparently irritated, he fired back at the galley flight attendant, using profanity, saying he was in everybody's way. The flight attendant tried to explain what she was doing and why she asked him to step aside, and he came back with 'don't even start with me...don't start with me because I'll finish it.' this appeared to be a direct threat, therefore, we asked for auths to handle this situation upon arrival in dfw.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B757, TPA-DFW. PAX MADE A VEILED PHYSICAL THREAT TO A CABIN ATTENDANT. CALL FOR AUTHS TO MEET FLT.
Narrative: A PAX WAS ASKED TO STEP ASIDE BY 2 DIFFERENT FLT ATTENDANTS AT 2 DIFFERENT TIMES, SO THAT THEY COULD DO THEIR JOBS. APPARENTLY IRRITATED, HE FIRED BACK AT THE GALLEY FLT ATTENDANT, USING PROFANITY, SAYING HE WAS IN EVERYBODY'S WAY. THE FLT ATTENDANT TRIED TO EXPLAIN WHAT SHE WAS DOING AND WHY SHE ASKED HIM TO STEP ASIDE, AND HE CAME BACK WITH 'DON'T EVEN START WITH ME...DON'T START WITH ME BECAUSE I'LL FINISH IT.' THIS APPEARED TO BE A DIRECT THREAT, THEREFORE, WE ASKED FOR AUTHS TO HANDLE THIS SIT UPON ARR IN DFW.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.