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Cabin attendant report, S80, lga-dfw. Boarding in lga, overbooked delay for volunteers to get off. Irate passenger physically, attacked cabin attendant. Police called and never came.
| Attributes | |
| ACN | 464327 |
| Time | |
| Date | 200002 |
| Day | Sun |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : lga.airport |
| State Reference | NY |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : toa.tower |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 4.5 flight attendant time total : 9.5 flight attendant time type : 100 |
| ASRS Report | 464327 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | other personnel |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Company Airport |
| Primary Problem | Passenger Human Performance |
Narrative:
On feb/xa/00, our flight was extremely overbooked, due to the bad WX in new york over the weekend. Passenger were extremely anxious. The agent and myself were onboard the aircraft asking for volunteers, this caused a delay approximately 10 mins. When a passenger came forward and started screaming at flight attendant #2, using profanity and swinging his arms around. When she hollered for the captain, (because she was afraid of what he may do) he jumped around her, grabbed my arm and yanked me towards him, asking how we were going to accommodate him for being late, and his misconnection. The police, and flight service manager on duty were called. We later found out the police never arrived at the scene. And the passenger pulled 'a fast one' by going to another agent, stating he was a volunteer, and was re-routed and given a $1500 travel voucher (later revoked). We have been advised his return trip will be met and he will be spoken to and also made aware the voucher is revoked and passenger's misconduct is on file.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, S80, LGA-DFW. BOARDING IN LGA, OVERBOOKED DELAY FOR VOLUNTEERS TO GET OFF. IRATE PAX PHYSICALLY, ATTACKED CABIN ATTENDANT. POLICE CALLED AND NEVER CAME.
Narrative: ON FEB/XA/00, OUR FLT WAS EXTREMELY OVERBOOKED, DUE TO THE BAD WX IN NEW YORK OVER THE WEEKEND. PAX WERE EXTREMELY ANXIOUS. THE AGENT AND MYSELF WERE ONBOARD THE ACFT ASKING FOR VOLUNTEERS, THIS CAUSED A DELAY APPROX 10 MINS. WHEN A PAX CAME FORWARD AND STARTED SCREAMING AT FLT ATTENDANT #2, USING PROFANITY AND SWINGING HIS ARMS AROUND. WHEN SHE HOLLERED FOR THE CAPT, (BECAUSE SHE WAS AFRAID OF WHAT HE MAY DO) HE JUMPED AROUND HER, GRABBED MY ARM AND YANKED ME TOWARDS HIM, ASKING HOW WE WERE GOING TO ACCOMMODATE HIM FOR BEING LATE, AND HIS MISCONNECTION. THE POLICE, AND FLT SVC MGR ON DUTY WERE CALLED. WE LATER FOUND OUT THE POLICE NEVER ARRIVED AT THE SCENE. AND THE PAX PULLED 'A FAST ONE' BY GOING TO ANOTHER AGENT, STATING HE WAS A VOLUNTEER, AND WAS RE-ROUTED AND GIVEN A $1500 TRAVEL VOUCHER (LATER REVOKED). WE HAVE BEEN ADVISED HIS RETURN TRIP WILL BE MET AND HE WILL BE SPOKEN TO AND ALSO MADE AWARE THE VOUCHER IS REVOKED AND PAX'S MISCONDUCT IS ON FILE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.