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Cabin attendant report, DC10, sfo-hnl. Customer service gate agents boarded unruly passenger, after being warned by airport security not to. Purser had passenger removed.
| Attributes | |
| ACN | 465634 |
| Time | |
| Date | 200003 |
| Day | Thu |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : sfo.airport |
| State Reference | CA |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | DC-10 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 7 |
| Experience | flight attendant time airline total : 9 flight attendant time total : 9 flight attendant time type : 0.05 |
| ASRS Report | 465634 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | non adherence : published procedure non adherence : far |
| Independent Detector | other other : cab # 1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Company |
| Primary Problem | Passenger Human Performance |
Narrative:
Upon boarding myself onto aircraft, I observed the purser, xx, flight attendant #1, escorting a male, white man off the aircraft and into the gate area. After the aircraft departed, I was told by flight attendant #2 that both the security staff and gate ground crew had mentioned to her, that the passenger in question had been a 'problem' and further, security had told her 'he should not be boarded,' but was boarded anyway.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, DC10, SFO-HNL. CUSTOMER SVC GATE AGENTS BOARDED UNRULY PAX, AFTER BEING WARNED BY ARPT SECURITY NOT TO. PURSER HAD PAX REMOVED.
Narrative: UPON BOARDING MYSELF ONTO ACFT, I OBSERVED THE PURSER, XX, FLT ATTENDANT #1, ESCORTING A MALE, WHITE MAN OFF THE ACFT AND INTO THE GATE AREA. AFTER THE ACFT DEPARTED, I WAS TOLD BY FLT ATTENDANT #2 THAT BOTH THE SECURITY STAFF AND GATE GND CREW HAD MENTIONED TO HER, THAT THE PAX IN QUESTION HAD BEEN A 'PROB' AND FURTHER, SECURITY HAD TOLD HER 'HE SHOULD NOT BE BOARDED,' BUT WAS BOARDED ANYWAY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.