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Cabin attendant report, B737, ord-rno. Woman boarded with drink in hand. Cabin attendant took it away. During flight, consumed too many, cabin attendant cut her off, and she swore at him.
| Attributes | |
| ACN | 478327 |
| Time | |
| Date | 200007 |
| Day | Sat |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : zlc.artcc |
| State Reference | UT |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zlc.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise other |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 2.8 flight attendant time total : 4 flight attendant time type : 0.01 |
| ASRS Report | 478327 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
A passenger boarded with a cocktail and I removed it from her. She had about 5 more drinks in the air and I cut her off and she said '#*&^ you' and returned to her seat. I feel that she had had too many drinks and she also would not stay in her seat with fasten seatbelt sign on.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B737, ORD-RNO. WOMAN BOARDED WITH DRINK IN HAND. CABIN ATTENDANT TOOK IT AWAY. DURING FLT, CONSUMED TOO MANY, CABIN ATTENDANT CUT HER OFF, AND SHE SWORE AT HIM.
Narrative: A PAX BOARDED WITH A COCKTAIL AND I REMOVED IT FROM HER. SHE HAD ABOUT 5 MORE DRINKS IN THE AIR AND I CUT HER OFF AND SHE SAID '#*&^ YOU' AND RETURNED TO HER SEAT. I FEEL THAT SHE HAD HAD TOO MANY DRINKS AND SHE ALSO WOULD NOT STAY IN HER SEAT WITH FASTEN SEATBELT SIGN ON.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.