Narrative:

A passenger was the last to board on a full flight to ord. He was very upset to find no room for his roller board luggage. He threw a temper tantrum and threatened me, saying 'I'm going to get you.' I think that anything other than crew luggage, purses, briefcases, laptops or something small enough to carry (not roll) should be checked, not only to solve delays and problems, but also for the safety of passenger and crew. If an emergency arises those roller boards could fall out on passenger heads or passenger will try to take them with them, blocking exits when they pile up, etc. Callback conversation with reporter revealed the following information: the reporter stated that the passenger was the last to board and he was in first class. He became very upset when he found out that a coach passenger had his bag stowed in the overhead area for his seat. He wanted the reporter to remove it, so he could stow his. The reporter replied that he had already checked 4 passenger bags, because it being a small plane without much carry-on luggage space, he couldn't remove somebody else's bag for his. He then offered to check his bag. This is when the man threatened him. The reporter went to the captain, who said that he would support the reporter, no matter what his decision was, as to whether to evict the passenger or let him stay. The man stayed and was quiet for the rest of the flight, until after arrival in chicago. Then he wanted to argue with the reporter some more on the jetbridge. The reporter had another flight to catch, so he called a customer supervisor to handle the man's complaint.

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, F100, CYOW-ORD. LAST PAX BOARDING FULL FLT HAD NO ROOM FOR ROLLER BOARD LUGGAGE, THREW TEMPER TANTRUM, THREAT OF VIOLENCE AGAINST CABIN ATTENDANT.

Narrative: A PAX WAS THE LAST TO BOARD ON A FULL FLT TO ORD. HE WAS VERY UPSET TO FIND NO ROOM FOR HIS ROLLER BOARD LUGGAGE. HE THREW A TEMPER TANTRUM AND THREATENED ME, SAYING 'I'M GOING TO GET YOU.' I THINK THAT ANYTHING OTHER THAN CREW LUGGAGE, PURSES, BRIEFCASES, LAPTOPS OR SOMETHING SMALL ENOUGH TO CARRY (NOT ROLL) SHOULD BE CHKED, NOT ONLY TO SOLVE DELAYS AND PROBS, BUT ALSO FOR THE SAFETY OF PAX AND CREW. IF AN EMER ARISES THOSE ROLLER BOARDS COULD FALL OUT ON PAX HEADS OR PAX WILL TRY TO TAKE THEM WITH THEM, BLOCKING EXITS WHEN THEY PILE UP, ETC. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE PAX WAS THE LAST TO BOARD AND HE WAS IN FIRST CLASS. HE BECAME VERY UPSET WHEN HE FOUND OUT THAT A COACH PAX HAD HIS BAG STOWED IN THE OVERHEAD AREA FOR HIS SEAT. HE WANTED THE RPTR TO REMOVE IT, SO HE COULD STOW HIS. THE RPTR REPLIED THAT HE HAD ALREADY CHKED 4 PAX BAGS, BECAUSE IT BEING A SMALL PLANE WITHOUT MUCH CARRY-ON LUGGAGE SPACE, HE COULDN'T REMOVE SOMEBODY ELSE'S BAG FOR HIS. HE THEN OFFERED TO CHK HIS BAG. THIS IS WHEN THE MAN THREATENED HIM. THE RPTR WENT TO THE CAPT, WHO SAID THAT HE WOULD SUPPORT THE RPTR, NO MATTER WHAT HIS DECISION WAS, AS TO WHETHER TO EVICT THE PAX OR LET HIM STAY. THE MAN STAYED AND WAS QUIET FOR THE REST OF THE FLT, UNTIL AFTER ARR IN CHICAGO. THEN HE WANTED TO ARGUE WITH THE RPTR SOME MORE ON THE JETBRIDGE. THE RPTR HAD ANOTHER FLT TO CATCH, SO HE CALLED A CUSTOMER SUPVR TO HANDLE THE MAN'S COMPLAINT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.