Narrative:

During the boarding process (using 'by row' procedure), a female passenger approached me, handed me a boarding pass. I told her that her row had not been called, to please step aside until it was called. She became enraged. She told me that she had been waiting for X mins and she wasn't waiting any longer. She said she knew we didn't have enough seats, so she was getting on now 'period.' she threw her boarding pass at me and stormed down the jetbridge. I immediately notified the gate agent, after asking all passenger to step back and away from boarding door. I heard the passenger hollering at the agent. The agent came out of the jetbridge, saying she was going to call security. This was never followed through on. The captain was informed of the situation and decided to let her stay onboard, after telling the passenger if she was any more trouble, the police would be called. The flight took off 1 hour late. This may have contributed to the passenger's air rage. In my personal opinion, especially after the air carrier X incident, this was a serious security breach. Callback conversation with reporter revealed the following information: the reporter stated that he labeled the incident as a security breach, because that was what the gate agent called it -- 'another security breach,' as he ran down the jetway after the passenger.

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, S80, LGA-DFW. DURING BOARDING, IRATE WOMAN RAN PAST CABIN ATTENDANT TICKET TAKER, THREW TICKET, AGENT RAN AFTER HER. CAPT LET HER STAY IF SHE BEHAVED OR POLICE WOULD BE CALLED.

Narrative: DURING THE BOARDING PROCESS (USING 'BY ROW' PROC), A FEMALE PAX APCHED ME, HANDED ME A BOARDING PASS. I TOLD HER THAT HER ROW HAD NOT BEEN CALLED, TO PLEASE STEP ASIDE UNTIL IT WAS CALLED. SHE BECAME ENRAGED. SHE TOLD ME THAT SHE HAD BEEN WAITING FOR X MINS AND SHE WASN'T WAITING ANY LONGER. SHE SAID SHE KNEW WE DIDN'T HAVE ENOUGH SEATS, SO SHE WAS GETTING ON NOW 'PERIOD.' SHE THREW HER BOARDING PASS AT ME AND STORMED DOWN THE JETBRIDGE. I IMMEDIATELY NOTIFIED THE GATE AGENT, AFTER ASKING ALL PAX TO STEP BACK AND AWAY FROM BOARDING DOOR. I HEARD THE PAX HOLLERING AT THE AGENT. THE AGENT CAME OUT OF THE JETBRIDGE, SAYING SHE WAS GOING TO CALL SECURITY. THIS WAS NEVER FOLLOWED THROUGH ON. THE CAPT WAS INFORMED OF THE SIT AND DECIDED TO LET HER STAY ONBOARD, AFTER TELLING THE PAX IF SHE WAS ANY MORE TROUBLE, THE POLICE WOULD BE CALLED. THE FLT TOOK OFF 1 HR LATE. THIS MAY HAVE CONTRIBUTED TO THE PAX'S AIR RAGE. IN MY PERSONAL OPINION, ESPECIALLY AFTER THE ACR X INCIDENT, THIS WAS A SERIOUS SECURITY BREACH. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT HE LABELED THE INCIDENT AS A SECURITY BREACH, BECAUSE THAT WAS WHAT THE GATE AGENT CALLED IT -- 'ANOTHER SECURITY BREACH,' AS HE RAN DOWN THE JETWAY AFTER THE PAX.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.