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Cabin attendant, B757, sju-phl. Gate agent knowingly boarded an intoxicated wheelchair man with catheter who drank from own bottle, created havoc on flight. Supervisor met flight.
| Attributes | |
| ACN | 482490 |
| Time | |
| Date | 200008 |
| Day | Sun |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : sju.airport |
| State Reference | PR |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B757-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level ground : parked other |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 10 flight attendant time total : 10 |
| ASRS Report | 482490 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct cabin event other non adherence : far non adherence : company policies non adherence : published procedure non adherence other |
| Independent Detector | other other : cab #1 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Company Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
I was working the galley in coach. I did not know of anything until we were getting off aircraft and saw the passenger. I was told he was drunk before boarding, plus I could see he also had a catheter and an empty bottle of rum left in his seat. Callback conversation with reporter revealed the following information: the reporter stated that the reason he wrote the report was that he and the whole crew were told to, by the captain and the purser, because the captain wanted the agent in san juan to be disciplined for knowingly boarding an intoxicated man. The man was boarded in an aisle chair and was holding his catheter, so the boarding flight attendant taking tickets never dealt with him, therefore, the crew was unaware how drunk he was until later. The man caused a lot of havoc for the whole flight. They didn't call for police to meet the flight, just their airline's ground supervisor.
Original NASA ASRS Text
Title: CABIN ATTENDANT, B757, SJU-PHL. GATE AGENT KNOWINGLY BOARDED AN INTOXICATED WHEELCHAIR MAN WITH CATHETER WHO DRANK FROM OWN BOTTLE, CREATED HAVOC ON FLT. SUPVR MET FLT.
Narrative: I WAS WORKING THE GALLEY IN COACH. I DID NOT KNOW OF ANYTHING UNTIL WE WERE GETTING OFF ACFT AND SAW THE PAX. I WAS TOLD HE WAS DRUNK BEFORE BOARDING, PLUS I COULD SEE HE ALSO HAD A CATHETER AND AN EMPTY BOTTLE OF RUM LEFT IN HIS SEAT. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE REASON HE WROTE THE RPT WAS THAT HE AND THE WHOLE CREW WERE TOLD TO, BY THE CAPT AND THE PURSER, BECAUSE THE CAPT WANTED THE AGENT IN SAN JUAN TO BE DISCIPLINED FOR KNOWINGLY BOARDING AN INTOXICATED MAN. THE MAN WAS BOARDED IN AN AISLE CHAIR AND WAS HOLDING HIS CATHETER, SO THE BOARDING FLT ATTENDANT TAKING TICKETS NEVER DEALT WITH HIM, THEREFORE, THE CREW WAS UNAWARE HOW DRUNK HE WAS UNTIL LATER. THE MAN CAUSED A LOT OF HAVOC FOR THE WHOLE FLT. THEY DIDN'T CALL FOR POLICE TO MEET THE FLT, JUST THEIR AIRLINE'S GND SUPVR.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.