 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Cabin attendant report, B757, ord-sna. Passenger confessed she smoked in lavatory, professed that she didn't know she couldn't. Passenger given written warning.
| Attributes | |
| ACN | 482500 |
| Time | |
| Date | 200008 |
| Day | Fri |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zdv.artcc |
| State Reference | CO |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zdv.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B757-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 2 flight attendant time total : 2 |
| ASRS Report | 482500 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event other non adherence : company policies non adherence : far non adherence : published procedure other anomaly |
| Independent Detector | other other : cab #1 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
I was flight attendant #5 and preparing the beverage cart for the first service at G3 galley, mid cabin. A passenger came out of the mid lavatory and I immediately smelled smoke from the lavatory. I asked her if she had been smoking in the lavatory and she said yes. I told her, did she realize she could be arrested and it was strictly prohibited on the airplane. She said she didn't know that, and claimed to not have heard the no-smoking PA's, and didn't see the sign posted on the lavatory. I then went and told the flight attendant #1 and she handled it from there. I signed the report. Passenger kept apologizing the entire flight.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B757, ORD-SNA. PAX CONFESSED SHE SMOKED IN LAVATORY, PROFESSED THAT SHE DIDN'T KNOW SHE COULDN'T. PAX GIVEN WRITTEN WARNING.
Narrative: I WAS FLT ATTENDANT #5 AND PREPARING THE BEVERAGE CART FOR THE FIRST SVC AT G3 GALLEY, MID CABIN. A PAX CAME OUT OF THE MID LAVATORY AND I IMMEDIATELY SMELLED SMOKE FROM THE LAVATORY. I ASKED HER IF SHE HAD BEEN SMOKING IN THE LAVATORY AND SHE SAID YES. I TOLD HER, DID SHE REALIZE SHE COULD BE ARRESTED AND IT WAS STRICTLY PROHIBITED ON THE AIRPLANE. SHE SAID SHE DIDN'T KNOW THAT, AND CLAIMED TO NOT HAVE HEARD THE NO-SMOKING PA'S, AND DIDN'T SEE THE SIGN POSTED ON THE LAVATORY. I THEN WENT AND TOLD THE FLT ATTENDANT #1 AND SHE HANDLED IT FROM THERE. I SIGNED THE RPT. PAX KEPT APOLOGIZING THE ENTIRE FLT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.