Narrative:

Approximately 40 mins prior to landing, a woman walked up to the first class galley where I was working and stated that she 'needed to land now.' a split second later, she headed up the breezeway between the galley and cockpit. I told her she could not go in the cockpit, as flight attendant #4 grabbed her to stop her entry. The purser, flight attendant #1, was just exiting the cockpit at that time, so the passenger had easy access to the cockpit. When I spoke to her and flight attendant #4 caught her by the back of her sweater, the passenger abruptly whirled around and screamed. Passenger then turned back around and again headed for the cockpit, where the purser was standing to get out. We told her to shut the cockpit door, while flight attendant #4 once again grabbed the back of the passenger's sweater, and she screamed once again. We were then able to distract the passenger from further attempts to enter the cockpit, by explaining that we were currently in the process of landing. It was very difficult to keep the passenger seated for landing. Callback conversation with reporter revealed the following information: the reporter stated that the woman was extremely frightened to fly and earlier, she was throwing water on everyone in her section, blessing the flight. The captain didn't take this incident or another passenger incident very seriously. He didn't want to be bothered with writing a report. He was asked to call for auths to meet the flight, but the reporter believes the captain that when he did, he didn't relay the seriousness of the 2 incidents. The seattle police said that basically it happened over international waters, so it wasn't in their jurisdiction. The reporter believes that the captain should have called for the fbi to meet the flight. The woman was questioned for a few mins and then released.

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B777, NRT-SEA. EXTREMELY FRIGHTENED WOMAN TRIED TO STORM THE COCKPIT, HAD TO BE PULLED BACK TWICE BY CABIN ATTENDANT. CAPT AND POLICE NON SUPPORTIVE.

Narrative: APPROX 40 MINS PRIOR TO LNDG, A WOMAN WALKED UP TO THE FIRST CLASS GALLEY WHERE I WAS WORKING AND STATED THAT SHE 'NEEDED TO LAND NOW.' A SPLIT SECOND LATER, SHE HEADED UP THE BREEZEWAY BTWN THE GALLEY AND COCKPIT. I TOLD HER SHE COULD NOT GO IN THE COCKPIT, AS FLT ATTENDANT #4 GRABBED HER TO STOP HER ENTRY. THE PURSER, FLT ATTENDANT #1, WAS JUST EXITING THE COCKPIT AT THAT TIME, SO THE PAX HAD EASY ACCESS TO THE COCKPIT. WHEN I SPOKE TO HER AND FLT ATTENDANT #4 CAUGHT HER BY THE BACK OF HER SWEATER, THE PAX ABRUPTLY WHIRLED AROUND AND SCREAMED. PAX THEN TURNED BACK AROUND AND AGAIN HEADED FOR THE COCKPIT, WHERE THE PURSER WAS STANDING TO GET OUT. WE TOLD HER TO SHUT THE COCKPIT DOOR, WHILE FLT ATTENDANT #4 ONCE AGAIN GRABBED THE BACK OF THE PAX'S SWEATER, AND SHE SCREAMED ONCE AGAIN. WE WERE THEN ABLE TO DISTRACT THE PAX FROM FURTHER ATTEMPTS TO ENTER THE COCKPIT, BY EXPLAINING THAT WE WERE CURRENTLY IN THE PROCESS OF LNDG. IT WAS VERY DIFFICULT TO KEEP THE PAX SEATED FOR LNDG. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE WOMAN WAS EXTREMELY FRIGHTENED TO FLY AND EARLIER, SHE WAS THROWING WATER ON EVERYONE IN HER SECTION, BLESSING THE FLT. THE CAPT DIDN'T TAKE THIS INCIDENT OR ANOTHER PAX INCIDENT VERY SERIOUSLY. HE DIDN'T WANT TO BE BOTHERED WITH WRITING A RPT. HE WAS ASKED TO CALL FOR AUTHS TO MEET THE FLT, BUT THE RPTR BELIEVES THE CAPT THAT WHEN HE DID, HE DIDN'T RELAY THE SERIOUSNESS OF THE 2 INCIDENTS. THE SEATTLE POLICE SAID THAT BASICALLY IT HAPPENED OVER INTL WATERS, SO IT WASN'T IN THEIR JURISDICTION. THE RPTR BELIEVES THAT THE CAPT SHOULD HAVE CALLED FOR THE FBI TO MEET THE FLT. THE WOMAN WAS QUESTIONED FOR A FEW MINS AND THEN RELEASED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.