Narrative:

As I was doing the food service on the l-hand side of the airbus 300, flight attendant #2, who was also on the meal cart, but on the r-hand side aisle asked me if I had an extra chicken meal for passenger sitting in row xyz. I replied by saying I only had 1 chicken left and I already offered to abc. Passenger sitting in row abc were a family of 4 (the father, the mother, and 2 little girls). I informed the passenger (father) that we only had 1 chicken for 1 of his daughters and 3 beef for the rest of the family. At this point flight attendant #2 apologized to the mother, who got very upset about the situation and started yelling at flight attendant #2. Flight attendant #2 handed the beef to the mother who, after looking at it threw the meal on the floor where flight attendant #2 was standing. Flight attendant #2 told the passenger that she did not appreciate what she just had done. She picked up the beef and walked up to first class galley to speak to the purser. After a few mins, she came back and finished the service. Purser handled the situation and flight attendant #2 did not have any more contact with the passenger.

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Original NASA ASRS Text

Title: AIRBUS A300 CABIN CREW EXPERIENCED AN IRATE PAX WHEN SERVED A MEAL TYPE SHE DID NOT LIKE. STARTED YELLING AND THEN THREW THE MEAL ON THE AISLE FLOOR. THE CABIN ATTENDANT VOICED HER DISPLEASURE AND SCRAPED IT OFF THE FLOOR. THE MATTER WAS TURNED OVER TO THE #1 CABIN ATTENDANT.

Narrative: AS I WAS DOING THE FOOD SVC ON THE L-HAND SIDE OF THE AIRBUS 300, FLT ATTENDANT #2, WHO WAS ALSO ON THE MEAL CART, BUT ON THE R-HAND SIDE AISLE ASKED ME IF I HAD AN EXTRA CHICKEN MEAL FOR PAX SITTING IN ROW XYZ. I REPLIED BY SAYING I ONLY HAD 1 CHICKEN LEFT AND I ALREADY OFFERED TO ABC. PAX SITTING IN ROW ABC WERE A FAMILY OF 4 (THE FATHER, THE MOTHER, AND 2 LITTLE GIRLS). I INFORMED THE PAX (FATHER) THAT WE ONLY HAD 1 CHICKEN FOR 1 OF HIS DAUGHTERS AND 3 BEEF FOR THE REST OF THE FAMILY. AT THIS POINT FLT ATTENDANT #2 APOLOGIZED TO THE MOTHER, WHO GOT VERY UPSET ABOUT THE SIT AND STARTED YELLING AT FLT ATTENDANT #2. FLT ATTENDANT #2 HANDED THE BEEF TO THE MOTHER WHO, AFTER LOOKING AT IT THREW THE MEAL ON THE FLOOR WHERE FLT ATTENDANT #2 WAS STANDING. FLT ATTENDANT #2 TOLD THE PAX THAT SHE DID NOT APPRECIATE WHAT SHE JUST HAD DONE. SHE PICKED UP THE BEEF AND WALKED UP TO FIRST CLASS GALLEY TO SPEAK TO THE PURSER. AFTER A FEW MINS, SHE CAME BACK AND FINISHED THE SVC. PURSER HANDLED THE SIT AND FLT ATTENDANT #2 DID NOT HAVE ANY MORE CONTACT WITH THE PAX.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.