A B767-300 crew on a flight from lax to jfk diverted to iad due to an unruly passenger.

Attributes
ACN	522693
Time
Date	200108
Day	Wed
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : n90.tracon
State Reference	CA
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level descent : approach
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 14.5 flight attendant time total : 14.5 flight attendant time type : 40
ASRS Report	522693
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 13 flight attendant time total : 13 flight attendant time type : 100
ASRS Report	522564
Events
Anomaly	cabin event : passenger misconduct other anomaly other
Independent Detector	other other : fa 1
Resolutory Action	flight crew : diverted to another airport
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

About 1 hour after takeoff, passenger seated in coach went forward to use the business class lavatory, hassled a flight attendant in business class. When she told him meal carts were in the way, he demanded to see the captain -- got very rude and argumentative. The purser went back to speak with him -- noticed the smell of alcohol on his breath. Decided to try to cut off or lessen his alcohol intake. He demanded more alcohol. Went from coach galley to business galley and back and forth yelling at the flight attendants, demanding alcohol during some turbulence. When the seatbelt sign came on, he refused to situation down. Never did situation down -- proceeded to get more and more belligerent as flight went on. He made odd statements. For example: that he was the head of fbi, then that he was in the witness protection program -- used lots of profanity toward the flight attendants. Eventually threatened to 'kick another passenger's ass' and told a flight attendant that he would 'break her neck.' at this point, we decided to land and have him removed. We diverted to iad to do this. The purser wanted to try to make it to jfk because he (the man) was traveling with his 10 yr old son and thought it would be better to get the son to new york, but this man was just so unbearable. They were escorted off the aircraft by police in iad. We then went on to jfk. Supplemental information from acn 522694: passenger got on plane, ordered 2 drinks. He was on an antidepressant and wouldn't stay seated when seatbelt sign on. Appeared drunk. Was verbally abusive to flight attendants with language and threatening passenger and flight crew.

Original NASA ASRS Text

Title: A B767-300 CREW ON A FLT FROM LAX TO JFK DIVERTED TO IAD DUE TO AN UNRULY PAX.

Narrative: ABOUT 1 HR AFTER TKOF, PAX SEATED IN COACH WENT FORWARD TO USE THE BUSINESS CLASS LAVATORY, HASSLED A FLT ATTENDANT IN BUSINESS CLASS. WHEN SHE TOLD HIM MEAL CARTS WERE IN THE WAY, HE DEMANDED TO SEE THE CAPT -- GOT VERY RUDE AND ARGUMENTATIVE. THE PURSER WENT BACK TO SPEAK WITH HIM -- NOTICED THE SMELL OF ALCOHOL ON HIS BREATH. DECIDED TO TRY TO CUT OFF OR LESSEN HIS ALCOHOL INTAKE. HE DEMANDED MORE ALCOHOL. WENT FROM COACH GALLEY TO BUSINESS GALLEY AND BACK AND FORTH YELLING AT THE FLT ATTENDANTS, DEMANDING ALCOHOL DURING SOME TURB. WHEN THE SEATBELT SIGN CAME ON, HE REFUSED TO SIT DOWN. NEVER DID SIT DOWN -- PROCEEDED TO GET MORE AND MORE BELLIGERENT AS FLT WENT ON. HE MADE ODD STATEMENTS. FOR EXAMPLE: THAT HE WAS THE HEAD OF FBI, THEN THAT HE WAS IN THE WITNESS PROTECTION PROGRAM -- USED LOTS OF PROFANITY TOWARD THE FLT ATTENDANTS. EVENTUALLY THREATENED TO 'KICK ANOTHER PAX'S ASS' AND TOLD A FLT ATTENDANT THAT HE WOULD 'BREAK HER NECK.' AT THIS POINT, WE DECIDED TO LAND AND HAVE HIM REMOVED. WE DIVERTED TO IAD TO DO THIS. THE PURSER WANTED TO TRY TO MAKE IT TO JFK BECAUSE HE (THE MAN) WAS TRAVELING WITH HIS 10 YR OLD SON AND THOUGHT IT WOULD BE BETTER TO GET THE SON TO NEW YORK, BUT THIS MAN WAS JUST SO UNBEARABLE. THEY WERE ESCORTED OFF THE ACFT BY POLICE IN IAD. WE THEN WENT ON TO JFK. SUPPLEMENTAL INFO FROM ACN 522694: PAX GOT ON PLANE, ORDERED 2 DRINKS. HE WAS ON AN ANTIDEPRESSANT AND WOULDN'T STAY SEATED WHEN SEATBELT SIGN ON. APPEARED DRUNK. WAS VERBALLY ABUSIVE TO FLT ATTENDANTS WITH LANGUAGE AND THREATENING PAX AND FLC.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.