B777 crew remove a passenger for being unruly at mia.

Attributes
ACN	531178
Time
Date	200111
Day	Tue
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : mia.airport
State Reference	FL
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B777 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty observation : observer
Experience	flight attendant time airline total : 10 flight attendant time total : 10 flight attendant time type : 20
ASRS Report	531178
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger misconduct non adherence : published procedure other anomaly other
Independent Detector	other other : purser 1
Resolutory Action	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger mr X boarded the aircraft. A young woman had been assigned the same seat and was already occupying seat. Mr X obviously intimidated this woman who then vacated the seat. Mr X then sat down. Flight attendant X got involved when mr X yelled at him 'hey, we have a situation here.' flight attendant X got mr X a new seat assignment at which point refused to move and said he was not going to move to other seat. Flight attendant X informed mr X that he would need to take his new seat because the flight was full. Passenger refused and then got up and physically shoved flight attendant X twice. Flight attendant X told the agent he wanted this passenger removed from the aircraft. Being the purser on this flight, I backed up flight attendant X. I will not have passenger assaulting my flight attendants. The captain agreed with my decision and passenger mr X was removed from the flight along with his daughter and grandson. We subsequently found out that mr X had argued with agents prior to boarding because their seats were not together.

Original NASA ASRS Text

Title: B777 CREW REMOVE A PAX FOR BEING UNRULY AT MIA.

Narrative: PAX MR X BOARDED THE ACFT. A YOUNG WOMAN HAD BEEN ASSIGNED THE SAME SEAT AND WAS ALREADY OCCUPYING SEAT. MR X OBVIOUSLY INTIMIDATED THIS WOMAN WHO THEN VACATED THE SEAT. MR X THEN SAT DOWN. FLT ATTENDANT X GOT INVOLVED WHEN MR X YELLED AT HIM 'HEY, WE HAVE A SIT HERE.' FLT ATTENDANT X GOT MR X A NEW SEAT ASSIGNMENT AT WHICH POINT REFUSED TO MOVE AND SAID HE WAS NOT GOING TO MOVE TO OTHER SEAT. FLT ATTENDANT X INFORMED MR X THAT HE WOULD NEED TO TAKE HIS NEW SEAT BECAUSE THE FLT WAS FULL. PAX REFUSED AND THEN GOT UP AND PHYSICALLY SHOVED FLT ATTENDANT X TWICE. FLT ATTENDANT X TOLD THE AGENT HE WANTED THIS PAX REMOVED FROM THE ACFT. BEING THE PURSER ON THIS FLT, I BACKED UP FLT ATTENDANT X. I WILL NOT HAVE PAX ASSAULTING MY FLT ATTENDANTS. THE CAPT AGREED WITH MY DECISION AND PAX MR X WAS REMOVED FROM THE FLT ALONG WITH HIS DAUGHTER AND GRANDSON. WE SUBSEQUENTLY FOUND OUT THAT MR X HAD ARGUED WITH AGENTS PRIOR TO BOARDING BECAUSE THEIR SEATS WERE NOT TOGETHER.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.