The cabin crew of a B737, en route mia to ord, were confronted by an unruly passenger.

Attributes
ACN	531977
Time
Date	200111
Day	Mon
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : zma.artcc
State Reference	FL
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zma.artcc
Operator	common carrier : air carrier
Make Model Name	B737 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	climbout : intermediate altitude
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 3 flight attendant time total : 3 flight attendant time type : 10
ASRS Report	531977
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure
Independent Detector	other other : fa 1
Resolutory Action	none taken : anomaly accepted other
Supplementary
Problem Areas	Cabin Crew Human Performance Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger was upset because I put her bag in overhead bin above her seat, due to the fact she would not comply with request from myself to clear bulkhead row of all carry-on items before takeoff. She harassed me repeatedly throughout the flight. At one point when I was along in the first class galley, she got out of her seat and proceeded to poke me in the chest with her finger demanding I give her my name, because she felt I had no right to touch her personal belongings. I explained FAA regulation regarding proper stowage of carry-on bags repeatedly to her -- she said she did not care and I can't tell her what to do. I told her I would be contacting management about the fact that she has a problem following crew member instructions. 2 first class passenger sitting behind her told me I handled the situation perfectly and they would serve as witnesses. They felt flight attendants have other things to worry about without having people like this on airplanes.

Original NASA ASRS Text

Title: THE CABIN CREW OF A B737, ENRTE MIA TO ORD, WERE CONFRONTED BY AN UNRULY PAX.

Narrative: PAX WAS UPSET BECAUSE I PUT HER BAG IN OVERHEAD BIN ABOVE HER SEAT, DUE TO THE FACT SHE WOULD NOT COMPLY WITH REQUEST FROM MYSELF TO CLR BULKHEAD ROW OF ALL CARRY-ON ITEMS BEFORE TKOF. SHE HARASSED ME REPEATEDLY THROUGHOUT THE FLT. AT ONE POINT WHEN I WAS ALONG IN THE FIRST CLASS GALLEY, SHE GOT OUT OF HER SEAT AND PROCEEDED TO POKE ME IN THE CHEST WITH HER FINGER DEMANDING I GIVE HER MY NAME, BECAUSE SHE FELT I HAD NO RIGHT TO TOUCH HER PERSONAL BELONGINGS. I EXPLAINED FAA REG REGARDING PROPER STOWAGE OF CARRY-ON BAGS REPEATEDLY TO HER -- SHE SAID SHE DID NOT CARE AND I CAN'T TELL HER WHAT TO DO. I TOLD HER I WOULD BE CONTACTING MGMNT ABOUT THE FACT THAT SHE HAS A PROB FOLLOWING CREW MEMBER INSTRUCTIONS. 2 FIRST CLASS PAX SITTING BEHIND HER TOLD ME I HANDLED THE SIT PERFECTLY AND THEY WOULD SERVE AS WITNESSES. THEY FELT FLT ATTENDANTS HAVE OTHER THINGS TO WORRY ABOUT WITHOUT HAVING PEOPLE LIKE THIS ON AIRPLANES.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.