The cabin crew of a B738, en route to mmun, were confronted by 2 unruly passenger.

Attributes
ACN	544773
Time
Date	200203
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : mmid.artcc
State Reference	FO
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : mmid.artcc
Operator	common carrier : air carrier
Make Model Name	B737-800
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Experience	flight attendant time airline total : 13.5 flight attendant time total : 14.5 flight attendant time type : 10
ASRS Report	544773
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : company policies
Independent Detector	other other : fa 1
Resolutory Action	other
Supplementary
Problem Areas	Cabin Crew Human Performance Passenger Human Performance Flight Crew Human Performance
Primary Problem	Passenger Human Performance

Narrative:

I was handing out forms indicating to certain passenger that their behavior needed to improve when I got to the couple in question, they were confrontational. I asked them to calm down. At this point they became even more agitated. I advised them that it was apparent they had been drinking and I needed them to calm down. After I went to the galley, the passenger sitting next to the couple came to the back and told us that they were drinking out of their own bottle. I reported this to the purser, who along with the captain, decided to talk with the passenger and confiscated their bottle. The bottle was returned to them upon landing. Although they were upset, we had no further problems with them.

Original NASA ASRS Text

Title: THE CABIN CREW OF A B738, ENRTE TO MMUN, WERE CONFRONTED BY 2 UNRULY PAX.

Narrative: I WAS HANDING OUT FORMS INDICATING TO CERTAIN PAX THAT THEIR BEHAVIOR NEEDED TO IMPROVE WHEN I GOT TO THE COUPLE IN QUESTION, THEY WERE CONFRONTATIONAL. I ASKED THEM TO CALM DOWN. AT THIS POINT THEY BECAME EVEN MORE AGITATED. I ADVISED THEM THAT IT WAS APPARENT THEY HAD BEEN DRINKING AND I NEEDED THEM TO CALM DOWN. AFTER I WENT TO THE GALLEY, THE PAX SITTING NEXT TO THE COUPLE CAME TO THE BACK AND TOLD US THAT THEY WERE DRINKING OUT OF THEIR OWN BOTTLE. I RPTED THIS TO THE PURSER, WHO ALONG WITH THE CAPT, DECIDED TO TALK WITH THE PAX AND CONFISCATED THEIR BOTTLE. THE BOTTLE WAS RETURNED TO THEM UPON LNDG. ALTHOUGH THEY WERE UPSET, WE HAD NO FURTHER PROBS WITH THEM.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.