Medium large transport crew was improperly deiced after taxiing to their gate area.

Attributes
ACN	535505
Time
Date	200201
Day	Tue
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : slc.airport
State Reference	UT
Altitude	agl single value : 0
Environment
Light	Dawn
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Medium Large Transport, Low Wing, 2 Turbojet Eng
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	ground other : de-ice
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : flight engineer pilot : cfi pilot : atp
Experience	flight time last 90 days : 298 flight time total : 14630 flight time type : 4800
ASRS Report	535505
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	non adherence : published procedure non adherence : far non adherence : company policies other anomaly other
Independent Detector	other flight crewa other flight crewb
Resolutory Action	none taken : anomaly accepted
Supplementary
Problem Areas	Flight Crew Human Performance Company
Primary Problem	Company

Narrative:

WX was below freezing for morning departure. Normally, aircraft is shot with type I fluid at gate before crew arrival. Aircraft was boarded at gate of another air carrier, as all ours were full. Deice was to be done after pushback and taxi to our gate area. After start and taxi, aircraft was configured and deiced (only thin frost). Ground crew made no attempt to talk to us on interphone. We did not get any of the normal communications per a 'normal' deice. We dismissed the lack of communication. We knew type of fluid and start time as visually observed. SOP is for ground crew to communicate -- type of fluid, time started, and aircraft clean before departure. I was lulled into complacency by attitude of ground crew and fact that when aircraft is deiced before crew arrival, usually don't get or see that information. Approached this procedure as something that should have been done before our arrival and 'removed' myself from process. Upon investigation, found that ramp should always give deice information to crew even if done before crew's arrival. Ways to avoid: always approach deice in same manner. SOP is SOP -- even if no precipitation and only light frost on aircraft. It does not matter what level of contamination -- if it's not clean, deice per SOP.

Original NASA ASRS Text

Title: MLG CREW WAS IMPROPERLY DEICED AFTER TAXIING TO THEIR GATE AREA.

Narrative: WX WAS BELOW FREEZING FOR MORNING DEP. NORMALLY, ACFT IS SHOT WITH TYPE I FLUID AT GATE BEFORE CREW ARR. ACFT WAS BOARDED AT GATE OF ANOTHER ACR, AS ALL OURS WERE FULL. DEICE WAS TO BE DONE AFTER PUSHBACK AND TAXI TO OUR GATE AREA. AFTER START AND TAXI, ACFT WAS CONFIGURED AND DEICED (ONLY THIN FROST). GND CREW MADE NO ATTEMPT TO TALK TO US ON INTERPHONE. WE DID NOT GET ANY OF THE NORMAL COMS PER A 'NORMAL' DEICE. WE DISMISSED THE LACK OF COM. WE KNEW TYPE OF FLUID AND START TIME AS VISUALLY OBSERVED. SOP IS FOR GND CREW TO COMMUNICATE -- TYPE OF FLUID, TIME STARTED, AND ACFT CLEAN BEFORE DEP. I WAS LULLED INTO COMPLACENCY BY ATTITUDE OF GND CREW AND FACT THAT WHEN ACFT IS DEICED BEFORE CREW ARR, USUALLY DON'T GET OR SEE THAT INFO. APCHED THIS PROC AS SOMETHING THAT SHOULD HAVE BEEN DONE BEFORE OUR ARR AND 'REMOVED' MYSELF FROM PROCESS. UPON INVESTIGATION, FOUND THAT RAMP SHOULD ALWAYS GIVE DEICE INFO TO CREW EVEN IF DONE BEFORE CREW'S ARR. WAYS TO AVOID: ALWAYS APCH DEICE IN SAME MANNER. SOP IS SOP -- EVEN IF NO PRECIP AND ONLY LIGHT FROST ON ACFT. IT DOES NOT MATTER WHAT LEVEL OF CONTAMINATION -- IF IT'S NOT CLEAN, DEICE PER SOP.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.