B767-300 flight attendant had a passenger who would not put her dog in the animal carrier.

Attributes
ACN	536811
Time
Date	200201
Day	Mon
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Environment
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 4
Experience	flight attendant time airline total : 14 flight attendant time total : 14 flight attendant time type : 75
ASRS Report	536811
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Events
Anomaly	cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies other anomaly other
Independent Detector	other other : 1 2 3
Resolutory Action	none taken : anomaly accepted other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

When a passenger first boarded, flight attendant #6 instructed her that her dog would need to go into its carrier. Passenger stated she would after she gets settled into her seat. During the flight, passenger refused to keep her dog in the carrier after the purser, flight attendant #1, had repeatedly asked her to. Passenger told flight attendant #1 that it is not her fault if she doesn't obey her instructions and that we cannot throw her off the flight. Flight attendant #1 conferred with me to determine the next course of action. We collectively decided to hand her the bottom passenger portion of the passenger misconduct form to inform her that she is interfering with flight crew member instructions and duties. She took the form and told flight attendant #1 to leave her alone. The dog remained out of the carrier for most of the duration of the flight. We arranged for auths to meet our flight and they did.

Original NASA ASRS Text

Title: B767-300 FLT ATTENDANT HAD A PAX WHO WOULD NOT PUT HER DOG IN THE ANIMAL CARRIER.

Narrative: WHEN A PAX FIRST BOARDED, FLT ATTENDANT #6 INSTRUCTED HER THAT HER DOG WOULD NEED TO GO INTO ITS CARRIER. PAX STATED SHE WOULD AFTER SHE GETS SETTLED INTO HER SEAT. DURING THE FLT, PAX REFUSED TO KEEP HER DOG IN THE CARRIER AFTER THE PURSER, FLT ATTENDANT #1, HAD REPEATEDLY ASKED HER TO. PAX TOLD FLT ATTENDANT #1 THAT IT IS NOT HER FAULT IF SHE DOESN'T OBEY HER INSTRUCTIONS AND THAT WE CANNOT THROW HER OFF THE FLT. FLT ATTENDANT #1 CONFERRED WITH ME TO DETERMINE THE NEXT COURSE OF ACTION. WE COLLECTIVELY DECIDED TO HAND HER THE BOTTOM PAX PORTION OF THE PAX MISCONDUCT FORM TO INFORM HER THAT SHE IS INTERFERING WITH FLC MEMBER INSTRUCTIONS AND DUTIES. SHE TOOK THE FORM AND TOLD FLT ATTENDANT #1 TO LEAVE HER ALONE. THE DOG REMAINED OUT OF THE CARRIER FOR MOST OF THE DURATION OF THE FLT. WE ARRANGED FOR AUTHS TO MEET OUR FLT AND THEY DID.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.