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Large transport crew did not maintain a listening watch on ground control frequency while resolving a disruptive passenger problem.
| Attributes | |
| ACN | 538703 |
| Time | |
| Date | 200202 |
| Day | Fri |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : pit.airport |
| State Reference | PA |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | tower : atl.tower |
| Operator | common carrier : air carrier |
| Make Model Name | Large Transport, Low Wing, 2 Turbojet Eng |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : holding ground : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 100 flight time total : 10000 flight time type : 2000 |
| ASRS Report | 538703 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure other anomaly other |
| Independent Detector | other other : 3 |
| Resolutory Action | controller : issued new clearance other |
| Consequence | faa : reviewed incident with flight crew |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance ATC Human Performance Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
During taxi out, we had a disruptive passenger. I stopped the aircraft, asked ATC if we can stop at present position to handle a passenger problem. They ok'ed the request and I stopped on taxiway V. After about 2 mins of talking to the flight attendant on the interphone, I looked at the first officer's communication panel and realized that he was not listening to ground frequency. I told him that I was off on the intercom and he needed to monitor ground frequency. He flipped his switch for ground and I assumed he was listening to it. After about 15 mins, the passenger problem was resolved and we called ground for taxi. Ground asked if we were ok. Then they told us that they tried calling the last 15 mins and got no answer. The police were called and ATC was preparing for the worst (possible hijack). Bottom line was, the first officer was still listening to my conversation with the flight attendant and not maintaining an adequate listening watch on ground frequency.
Original NASA ASRS Text
Title: LGT CREW DID NOT MAINTAIN A LISTENING WATCH ON GND CTL FREQ WHILE RESOLVING A DISRUPTIVE PAX PROB.
Narrative: DURING TAXI OUT, WE HAD A DISRUPTIVE PAX. I STOPPED THE ACFT, ASKED ATC IF WE CAN STOP AT PRESENT POS TO HANDLE A PAX PROB. THEY OK'ED THE REQUEST AND I STOPPED ON TXWY V. AFTER ABOUT 2 MINS OF TALKING TO THE FLT ATTENDANT ON THE INTERPHONE, I LOOKED AT THE FO'S COM PANEL AND REALIZED THAT HE WAS NOT LISTENING TO GND FREQ. I TOLD HIM THAT I WAS OFF ON THE INTERCOM AND HE NEEDED TO MONITOR GND FREQ. HE FLIPPED HIS SWITCH FOR GND AND I ASSUMED HE WAS LISTENING TO IT. AFTER ABOUT 15 MINS, THE PAX PROB WAS RESOLVED AND WE CALLED GND FOR TAXI. GND ASKED IF WE WERE OK. THEN THEY TOLD US THAT THEY TRIED CALLING THE LAST 15 MINS AND GOT NO ANSWER. THE POLICE WERE CALLED AND ATC WAS PREPARING FOR THE WORST (POSSIBLE HIJACK). BOTTOM LINE WAS, THE FO WAS STILL LISTENING TO MY CONVERSATION WITH THE FLT ATTENDANT AND NOT MAINTAINING AN ADEQUATE LISTENING WATCH ON GND FREQ.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.