Passenger misconduct. Results in cockpit/cabin disagreement.

Attributes
ACN	551847
Time
Date	200205
Day	Mon
Place
Locale Reference	airport : tbpb.airport
State Reference	FO
Altitude	agl single value : 0
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	ground : parked ground : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 4
Experience	flight attendant time airline total : 32 flight attendant time total : 32 flight attendant time type : 50
ASRS Report	551847
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : published procedure
Independent Detector	other flight crewa
Consequence	faa : reviewed incident with flight crew other
Supplementary
Problem Areas	Cabin Crew Human Performance Flight Crew Human Performance Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

On taxi, as a flight attendant I did my best to try to diffuse a bad situation. The captain was informed and my advice was to remove a volatile, unstable individual from the plane. We returned to the gate to do so. That is when everything was done improperly. This was a level 1 threat that was not handled as such. Once this was reported and we returned to the gate the captain should have followed through and removed the passenger and their bags as per a level 1 threat.

Original NASA ASRS Text

Title: PAX MISCONDUCT. RESULTS IN COCKPIT/CABIN DISAGREEMENT.

Narrative: ON TAXI, AS A FLT ATTENDANT I DID MY BEST TO TRY TO DIFFUSE A BAD SIT. THE CAPT WAS INFORMED AND MY ADVICE WAS TO REMOVE A VOLATILE, UNSTABLE INDIVIDUAL FROM THE PLANE. WE RETURNED TO THE GATE TO DO SO. THAT IS WHEN EVERYTHING WAS DONE IMPROPERLY. THIS WAS A LEVEL 1 THREAT THAT WAS NOT HANDLED AS SUCH. ONCE THIS WAS RPTED AND WE RETURNED TO THE GATE THE CAPT SHOULD HAVE FOLLOWED THROUGH AND REMOVED THE PAX AND THEIR BAGS AS PER A LEVEL 1 THREAT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.