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A B757-200 cabin attendant in charge reports a passenger identing himself as a police officer who demanded a first class seat. Assigned a coach seat and later found smoking in the aft lavatory.
| Attributes | |
| ACN | 561883 |
| Time | |
| Date | 200207 |
| Day | Sat |
| Local Time Of Day | 1801 To 2400 |
| Environment | |
| Flight Conditions | Mixed |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zdc.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 5 flight attendant time total : 5 |
| ASRS Report | 561883 |
| Person 2 | |
| Affiliation | government other |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far |
| Independent Detector | other other : person 1 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Cabin Crew Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger idented himself as a police officer, demanding a first class seat. As instructed by the gate agent, I asked him to take his assigned seat in coach. He was a very insistent person and always mentioned that he was an officer and that he could protect the cockpit. In the middle of the flight, he was caught smoking in the aft lavatory by 2 of the flight attendants. I asked him to refrain from any other smoking and gave him an 'in-flight disturbance report.' he was very upset and kept saying he was not smoking. But I personally could smell his breath. Upon arrival, he was demanding special service. He said we were lying about the whole situation. He kept saying he was a police officer, he showed a card from the a police department, but he didn't present any badge. He was yelling and screaming at the arrival gate. All flight attendants stepped out and left.
Original NASA ASRS Text
Title: A B757-200 CABIN ATTENDANT IN CHARGE RPTS A PAX IDENTING HIMSELF AS A POLICE OFFICER WHO DEMANDED A FIRST CLASS SEAT. ASSIGNED A COACH SEAT AND LATER FOUND SMOKING IN THE AFT LAVATORY.
Narrative: PAX IDENTED HIMSELF AS A POLICE OFFICER, DEMANDING A FIRST CLASS SEAT. AS INSTRUCTED BY THE GATE AGENT, I ASKED HIM TO TAKE HIS ASSIGNED SEAT IN COACH. HE WAS A VERY INSISTENT PERSON AND ALWAYS MENTIONED THAT HE WAS AN OFFICER AND THAT HE COULD PROTECT THE COCKPIT. IN THE MIDDLE OF THE FLT, HE WAS CAUGHT SMOKING IN THE AFT LAVATORY BY 2 OF THE FLT ATTENDANTS. I ASKED HIM TO REFRAIN FROM ANY OTHER SMOKING AND GAVE HIM AN 'INFLT DISTURBANCE RPT.' HE WAS VERY UPSET AND KEPT SAYING HE WAS NOT SMOKING. BUT I PERSONALLY COULD SMELL HIS BREATH. UPON ARR, HE WAS DEMANDING SPECIAL SVC. HE SAID WE WERE LYING ABOUT THE WHOLE SIT. HE KEPT SAYING HE WAS A POLICE OFFICER, HE SHOWED A CARD FROM THE A POLICE DEPT, BUT HE DIDN'T PRESENT ANY BADGE. HE WAS YELLING AND SCREAMING AT THE ARR GATE. ALL FLT ATTENDANTS STEPPED OUT AND LEFT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.