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B777 cabin attendant restr from her duties due to unruly passenger after boarding and throughout the flight. Passenger smoked at least twice in the lavatory.
| Attributes | |
| ACN | 562603 |
| Time | |
| Date | 200210 |
| Day | Thu |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : egll.airport |
| State Reference | FO |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | climbout : takeoff cruise : level descent : approach ground : taxi ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 3 |
| Experience | flight attendant time airline total : 29 flight attendant time total : 29 flight attendant time type : 38 |
| ASRS Report | 562603 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : company policies non adherence : far |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : unable |
| Consequence | other other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger started problems on ground making demands for his personal comfort and was fighting with employees from the boarding to deplaning in ord. He yelled, lunged at flight attendants, whined and complained the entire flight. He smoked in the lavatory on 2 occasions that I knew about. He walked around the entire flight, scared passenger near him, fought with the captain with his mouth in-flight and after landing in ord. 'It was all about him.' he offended every employee, broke all the rules, scared passenger, disrupted the entire flight, stopped us from doing our duties 25% of the flight. We did a good job. He just wanted to be trouble so what else could we do but report him? No one was hurt, but he didn't care about anyone but himself. You tell me -- what are we to do with nuts like him?
Original NASA ASRS Text
Title: B777 CABIN ATTENDANT RESTR FROM HER DUTIES DUE TO UNRULY PAX AFTER BOARDING AND THROUGHOUT THE FLT. PAX SMOKED AT LEAST TWICE IN THE LAVATORY.
Narrative: PAX STARTED PROBS ON GND MAKING DEMANDS FOR HIS PERSONAL COMFORT AND WAS FIGHTING WITH EMPLOYEES FROM THE BOARDING TO DEPLANING IN ORD. HE YELLED, LUNGED AT FLT ATTENDANTS, WHINED AND COMPLAINED THE ENTIRE FLT. HE SMOKED IN THE LAVATORY ON 2 OCCASIONS THAT I KNEW ABOUT. HE WALKED AROUND THE ENTIRE FLT, SCARED PAX NEAR HIM, FOUGHT WITH THE CAPT WITH HIS MOUTH INFLT AND AFTER LNDG IN ORD. 'IT WAS ALL ABOUT HIM.' HE OFFENDED EVERY EMPLOYEE, BROKE ALL THE RULES, SCARED PAX, DISRUPTED THE ENTIRE FLT, STOPPED US FROM DOING OUR DUTIES 25% OF THE FLT. WE DID A GOOD JOB. HE JUST WANTED TO BE TROUBLE SO WHAT ELSE COULD WE DO BUT RPT HIM? NO ONE WAS HURT, BUT HE DIDN'T CARE ABOUT ANYONE BUT HIMSELF. YOU TELL ME -- WHAT ARE WE TO DO WITH NUTS LIKE HIM?
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.