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B767 passenger smoked in lavatory and became very upset over restr and unable to have an alcohol drink.
| Attributes | |
| ACN | 563025 |
| Time | |
| Date | 200210 |
| Day | Tue |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : czqx.airport |
| State Reference | NF |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : czqx.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | other |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 563025 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : company policies non adherence : far |
| Independent Detector | other other : 3 |
| Resolutory Action | other |
| Consequence | faa : investigated other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger was caught smoking in the aft lavatory. Flight attendants confronted him with the problem. Passenger became upset, denied smoking. Demanded another drink. Flight attendants refused. Passenger wanted everyone's name. Threatened the purser. Fb was able to calm passenger down. Flight continued to mad. Air carrier security met the flight on arrival. Passenger was debriefed by station personnel. Did not seem to do any good. Suggest that this passenger be barred from any further flts on air carrier.
Original NASA ASRS Text
Title: B767 PAX SMOKED IN LAVATORY AND BECAME VERY UPSET OVER RESTR AND UNABLE TO HAVE AN ALCOHOL DRINK.
Narrative: PAX WAS CAUGHT SMOKING IN THE AFT LAVATORY. FLT ATTENDANTS CONFRONTED HIM WITH THE PROB. PAX BECAME UPSET, DENIED SMOKING. DEMANDED ANOTHER DRINK. FLT ATTENDANTS REFUSED. PAX WANTED EVERYONE'S NAME. THREATENED THE PURSER. FB WAS ABLE TO CALM PAX DOWN. FLT CONTINUED TO MAD. ACR SECURITY MET THE FLT ON ARR. PAX WAS DEBRIEFED BY STATION PERSONNEL. DID NOT SEEM TO DO ANY GOOD. SUGGEST THAT THIS PAX BE BARRED FROM ANY FURTHER FLTS ON ACR.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.