Air carrier dispatcher is having trouble in getting accurate, updated field condition report at roc.

Attributes
ACN	570213
Time
Date	200212
Day	Fri
Place
Locale Reference	airport : roc.airport
State Reference	NY
Altitude	agl single value : 0
Person 1
Affiliation	company : air carrier
Function	other personnel
Qualification	other
ASRS Report	570213
Person 2
Affiliation	company : air carrier
Function	flight crew : captain
Events
Anomaly	inflight encounter other non adherence : far non adherence : company policies non adherence : published procedure other anomaly other
Independent Detector	other other : 1
Resolutory Action	none taken : detected after the fact other
Supplementary
Problem Areas	Company Weather
Primary Problem	Company

Narrative:

I was trying to work roc flts which includes making sure the field is in proper condition for a safe operation. The field condition report had 6 inches of snow on the txwys and runways with braking action poor. I tried several numbers in the file, 2 of which were incorrect. Finally I had to ask a flight the conditions of the txwys/ramp area. Flight advised packed snow no problems fair braking action with 1.5 in packed snow. This is completely different than what is in the field condition report. Under special advisories, it specifies up to 1 inch dry snow braking action poor. I called roc and spoke with person X who updates the field condition report. I inquired about the 6 inches and the poor braking action. Person X advised that they didn't put that in there and didn't have an update so person X just left it. I should be supplying my flts with field condition report information, not the other way around.

Original NASA ASRS Text

Title: ACR DISPATCHER IS HAVING TROUBLE IN GETTING ACCURATE, UPDATED FIELD CONDITION RPT AT ROC.

Narrative: I WAS TRYING TO WORK ROC FLTS WHICH INCLUDES MAKING SURE THE FIELD IS IN PROPER CONDITION FOR A SAFE OP. THE FIELD CONDITION RPT HAD 6 INCHES OF SNOW ON THE TXWYS AND RWYS WITH BRAKING ACTION POOR. I TRIED SEVERAL NUMBERS IN THE FILE, 2 OF WHICH WERE INCORRECT. FINALLY I HAD TO ASK A FLT THE CONDITIONS OF THE TXWYS/RAMP AREA. FLT ADVISED PACKED SNOW NO PROBS FAIR BRAKING ACTION WITH 1.5 IN PACKED SNOW. THIS IS COMPLETELY DIFFERENT THAN WHAT IS IN THE FIELD CONDITION RPT. UNDER SPECIAL ADVISORIES, IT SPECIFIES UP TO 1 INCH DRY SNOW BRAKING ACTION POOR. I CALLED ROC AND SPOKE WITH PERSON X WHO UPDATES THE FIELD CONDITION RPT. I INQUIRED ABOUT THE 6 INCHES AND THE POOR BRAKING ACTION. PERSON X ADVISED THAT THEY DIDN'T PUT THAT IN THERE AND DIDN'T HAVE AN UPDATE SO PERSON X JUST LEFT IT. I SHOULD BE SUPPLYING MY FLTS WITH FIELD CONDITION RPT INFO, NOT THE OTHER WAY AROUND.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.