A B767-300 flight attendant in charge was concerned with the captain's decision to continue with a flight from sfo to ord, which ultimately returned to land, after he warned the captain of a burning smell during pushback.

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Attributes
ACN	630472
Time
Date	200407
Day	Wed
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : zlc.artcc
State Reference	UT
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zlc.artcc
Operator	common carrier : air carrier
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 13 flight attendant time total : 13 flight attendant time type : 33
ASRS Report	630472
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	aircraft equipment problem : less severe cabin event other other anomaly
Independent Detector	other other : 1
Resolutory Action	flight crew : diverted to another airport
Consequence	other
Supplementary
Problem Areas	Aircraft Flight Crew Human Performance
Primary Problem	Aircraft

Narrative:

Aft galley coffeemakers overheated, cabin filled with strong, acrid burning smell. Captain informed of situation at pushback on ground, but waited until 1 hour 30 mins in-flight to take action. We were over slc, but returned to sfo. Maintenance removed the 2 faulty makers and replaced. The circuit breakers had not 'popped.' I really think the captain did not want to believe the severity of the situation, despite our pleas and complaints about the smell, heat, and passenger discomfort.

Original NASA ASRS Text

Title: A B767-300 FLT ATTENDANT IN CHARGE WAS CONCERNED WITH THE CAPT'S DECISION TO CONTINUE WITH A FLT FROM SFO TO ORD, WHICH ULTIMATELY RETURNED TO LAND, AFTER HE WARNED THE CAPT OF A BURNING SMELL DURING PUSHBACK.

Narrative: AFT GALLEY COFFEEMAKERS OVERHEATED, CABIN FILLED WITH STRONG, ACRID BURNING SMELL. CAPT INFORMED OF SIT AT PUSHBACK ON GND, BUT WAITED UNTIL 1 HR 30 MINS INFLT TO TAKE ACTION. WE WERE OVER SLC, BUT RETURNED TO SFO. MAINT REMOVED THE 2 FAULTY MAKERS AND REPLACED. THE CIRCUIT BREAKERS HAD NOT 'POPPED.' I REALLY THINK THE CAPT DID NOT WANT TO BELIEVE THE SEVERITY OF THE SIT, DESPITE OUR PLEAS AND COMPLAINTS ABOUT THE SMELL, HEAT, AND PAX DISCOMFORT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.