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A B737 flight attendant, on a flight from ord to rno, reported that passenger refused to turn off ped when requested, and became verbally abusive.
| Attributes | |
| ACN | 633009 |
| Time | |
| Date | 200408 |
| Day | Wed |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : rno.airport |
| State Reference | NV |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | tracon : rno.tracon |
| Operator | common carrier : air carrier |
| Make Model Name | B737-800 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : approach |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 19 flight attendant time total : 19 flight attendant time type : 80 |
| ASRS Report | 633009 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Events | |
| Anomaly | cabin event : passenger electronic device cabin event : passenger misconduct non adherence : far non adherence : company policies |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
The cause of the problem is: passenger don't follow rules! They did not want to turn off their game. They said they don't have off switch. (Put game away then.) passenger don't want to follow seat belt/electronic/trash rules nowadays. Flight attendant #2 asked passenger to turn off device. She went on to front of plane, turned around heading to back of aircraft with trash bag as I (flight attendant #4) was behind her. She mentioned that she had not seen an electronic game with no off button. Flight attendant #2 leaned in to look at red electronic game when man on aisle said 'she told you there's no off button.' at the same time he is yanking her arm and saying, 'expletive, or 'quit being an expletive.'
Original NASA ASRS Text
Title: A B737 FLT ATTENDANT, ON A FLT FROM ORD TO RNO, RPTED THAT PAX REFUSED TO TURN OFF PED WHEN REQUESTED, AND BECAME VERBALLY ABUSIVE.
Narrative: THE CAUSE OF THE PROB IS: PAX DON'T FOLLOW RULES! THEY DID NOT WANT TO TURN OFF THEIR GAME. THEY SAID THEY DON'T HAVE OFF SWITCH. (PUT GAME AWAY THEN.) PAX DON'T WANT TO FOLLOW SEAT BELT/ELECTRONIC/TRASH RULES NOWADAYS. FLT ATTENDANT #2 ASKED PAX TO TURN OFF DEVICE. SHE WENT ON TO FRONT OF PLANE, TURNED AROUND HDG TO BACK OF ACFT WITH TRASH BAG AS I (FLT ATTENDANT #4) WAS BEHIND HER. SHE MENTIONED THAT SHE HAD NOT SEEN AN ELECTRONIC GAME WITH NO OFF BUTTON. FLT ATTENDANT #2 LEANED IN TO LOOK AT RED ELECTRONIC GAME WHEN MAN ON AISLE SAID 'SHE TOLD YOU THERE'S NO OFF BUTTON.' AT THE SAME TIME HE IS YANKING HER ARM AND SAYING, 'EXPLETIVE, OR 'QUIT BEING AN EXPLETIVE.'
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.