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C550 flight crew experienced unprofessional behavior on the part of a ground controller at ism after taxi instruction confusion.
| Attributes | |
| ACN | 653153 |
| Time | |
| Date | 200504 |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : ism.airport |
| State Reference | FL |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Operator | general aviation : corporate |
| Make Model Name | Citation II S2/Bravo |
| Operating Under FAR Part | Part 91 |
| Flight Phase | ground : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : corporate |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 100 flight time total : 5000 flight time type : 2200 |
| ASRS Report | 653153 |
| Person 2 | |
| Affiliation | company : corporate |
| Function | flight crew : first officer |
| Events | |
| Anomaly | conflict : ground less severe incursion : taxiway non adherence : clearance |
| Independent Detector | other controllera other flight crewa |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | faa : reviewed incident with flight crew other |
| Supplementary | |
| Problem Areas | ATC Human Performance |
| Primary Problem | ATC Human Performance |
| Situations | |
| ATC Facility | procedure or policy : ism.tower |
Narrative:
On rollout after landing on runway 15 at ism; the tower requested that we expedite down to the next taxiway and exit at taxiway az. Both myself and the first officer thought we heard 'taxi to the ramp.' after exiting the runway at taxiway az; we made the turn north on taxiway a; after turning on taxiway a we noticed a C172 making the turn onto taxiway a; sbound at taxiway B; approximately 2500 ft apart. At this time we stopped and asked tower if they needed us to talk to ground. He responded 'yes.' we contacted ground control; and immediately he was belligerent with us. He read us the riot act. He was yelling at us on the ground control frequency. I am a very safe and regulation conscious pilot. If I was at fault; I am sorry; but no one deserves to be degraded on the radio like that. At the FBO the ground controller approached our aircraft in front of our passenger and continued to deliver a hateful tongue lashing of how wrong we were. This type of behavior is wrong for aviation.
Original NASA ASRS Text
Title: C550 FLT CREW EXPERIENCED UNPROFESSIONAL BEHAVIOR ON THE PART OF A GND CTLR AT ISM AFTER TAXI INSTRUCTION CONFUSION.
Narrative: ON ROLLOUT AFTER LNDG ON RWY 15 AT ISM; THE TWR REQUESTED THAT WE EXPEDITE DOWN TO THE NEXT TXWY AND EXIT AT TXWY AZ. BOTH MYSELF AND THE FO THOUGHT WE HEARD 'TAXI TO THE RAMP.' AFTER EXITING THE RWY AT TXWY AZ; WE MADE THE TURN N ON TXWY A; AFTER TURNING ON TXWY A WE NOTICED A C172 MAKING THE TURN ONTO TXWY A; SBOUND AT TXWY B; APPROX 2500 FT APART. AT THIS TIME WE STOPPED AND ASKED TWR IF THEY NEEDED US TO TALK TO GND. HE RESPONDED 'YES.' WE CONTACTED GND CTL; AND IMMEDIATELY HE WAS BELLIGERENT WITH US. HE READ US THE RIOT ACT. HE WAS YELLING AT US ON THE GND CTL FREQ. I AM A VERY SAFE AND REGULATION CONSCIOUS PLT. IF I WAS AT FAULT; I AM SORRY; BUT NO ONE DESERVES TO BE DEGRADED ON THE RADIO LIKE THAT. AT THE FBO THE GND CTLR APCHED OUR ACFT IN FRONT OF OUR PAX AND CONTINUED TO DELIVER A HATEFUL TONGUE LASHING OF HOW WRONG WE WERE. THIS TYPE OF BEHAVIOR IS WRONG FOR AVIATION.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.