B757-200 first officer reports a cust service rep closed the aircraft door prior to flight close out...

Attributes
ACN	668428
Time
Date	200508
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : ewr.airport
State Reference	NJ
Altitude	agl single value : 0
Environment
Light	Dawn
Aircraft 1
Controlling Facilities	tower : slc.tower
Operator	common carrier : air carrier
Make Model Name	B757-200
Operating Under FAR Part	Part 121
Flight Phase	ground : preflight ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
Experience	flight time last 90 days : 252 flight time total : 5000 flight time type : 1400
ASRS Report	668428
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	non adherence : company policies non adherence : published procedure other anomaly other
Independent Detector	other flight crewa
Resolutory Action	none taken : anomaly accepted
Supplementary
Problem Areas	Company
Primary Problem	Company

Narrative:

On time pressures from cust service rep personnel again! Cust service rep rushes into cockpit at xa:59 (scheduled push back at xb:00) and says; 'can you pop the brakes for an on-time?' captain did it for her without completing the before push back checklist or consulting with ground push back personnel via interphone. Cust service rep was so intent on getting the on-time that once she got it; she practically fled the aircraft. She was outta there (with the entry door closed behind her) so fast that the lead flight attendant didn't even know she was closing the door. Ie; cust service rep didn't talk to lead flight attendant. Cust service rep also didn't provide lead flight attendant with required manifest paperwork. They had to bring a bag loader ramp up to the cockpit window so the same cust service rep could personally deliver the manifest paperwork to the cockpit (and; of course; retain the on-time because the entry door doesn't have to open again). This is a ridiculous dangerous practice. We see it all the time and it's getting more frequent. It's inevitable that we're going to hurt people or bend metal because of this mad rush to 'get the on-time.'

Original NASA ASRS Text

Title: B757-200 FO RPTS A CUST SVC REP CLOSED THE ACFT DOOR PRIOR TO FLT CLOSE OUT AND USED A BAGGAGE LOADER TO COMPLETE THE WORK JEOPARDIZING SAFETY.

Narrative: ON TIME PRESSURES FROM CUST SVC REP PERSONNEL AGAIN! CUST SVC REP RUSHES INTO COCKPIT AT XA:59 (SCHEDULED PUSH BACK AT XB:00) AND SAYS; 'CAN YOU POP THE BRAKES FOR AN ON-TIME?' CAPT DID IT FOR HER WITHOUT COMPLETING THE BEFORE PUSH BACK CHKLIST OR CONSULTING WITH GND PUSH BACK PERSONNEL VIA INTERPHONE. CUST SVC REP WAS SO INTENT ON GETTING THE ON-TIME THAT ONCE SHE GOT IT; SHE PRACTICALLY FLED THE ACFT. SHE WAS OUTTA THERE (WITH THE ENTRY DOOR CLOSED BEHIND HER) SO FAST THAT THE LEAD FLT ATTENDANT DIDN'T EVEN KNOW SHE WAS CLOSING THE DOOR. IE; CUST SVC REP DIDN'T TALK TO LEAD FLT ATTENDANT. CUST SVC REP ALSO DIDN'T PROVIDE LEAD FLT ATTENDANT WITH REQUIRED MANIFEST PAPERWORK. THEY HAD TO BRING A BAG LOADER RAMP UP TO THE COCKPIT WINDOW SO THE SAME CUST SVC REP COULD PERSONALLY DELIVER THE MANIFEST PAPERWORK TO THE COCKPIT (AND; OF COURSE; RETAIN THE ON-TIME BECAUSE THE ENTRY DOOR DOESN'T HAVE TO OPEN AGAIN). THIS IS A RIDICULOUS DANGEROUS PRACTICE. WE SEE IT ALL THE TIME AND IT'S GETTING MORE FREQUENT. IT'S INEVITABLE THAT WE'RE GOING TO HURT PEOPLE OR BEND METAL BECAUSE OF THIS MAD RUSH TO 'GET THE ON-TIME.'

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

B757-200 first officer reports a cust service rep closed the aircraft door prior to flight close out and used a baggage loader to complete the work jeopardizing safety.